Customer Service / After Sales Engineer

Sécheron SA; Verona; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

On-site work

Lunch voucher

Welfare benefits

Flexible working hours

Job summary

Sécheron Hasler Group in Italy is seeking an experienced engineering professional to lead customer service projects in railway systems. You will coordinate with R&D, production and service teams to deliver refurbishment and on-site support, managing technical and commercial offers.

You will require an engineering degree and 5+ years in systems engineering or project management, with fluency in English and Italian, and the ability to work autonomously in a cross-functional environment.

Qualifications

• Engineering degree in electricity, telecommunications, industrial, mechanical or similar or railway sector experience.
• 5+ years of experience in systems engineering, project management, or development.
• Fluency in English and Italian; French and German are a plus.
• Ability to manage technical and commercial aspects of offers independently.
• Effective communication with customers and cross-functional teams.
• Autonomous, proactive and able to prioritise tasks with minimal supervision.
• Team-oriented mindset with balanced interpersonal skills.
• Desirable knowledge or interest in cybersecurity.

Responsibilities

• Manage CS project activities from offer to execution, including variation orders, training and on-site support.
• Prepare and present refurbishment and technical service offers, especially for obsolete or third-party replacements.
• Act as the primary interface with customers for technical issues, claims and support requests.
• Coordinate internally with R&D, system engineering, production and repair teams to resolve issues and ensure project delivery.
• Support sales in refurbishment projects and provide technical input for customer solutions.
• Contribute to obsolete product management in collaboration with product management and other stakeholders.
• Deliver training sessions or perform on-site investigations when required.
• Communicate project status and updates to customers, internal teams and management.

Skills

Project management

Systems engineering

Cross-functional teams

Languages: English & Italian

Multilingual

Education

Engineering degree

Job description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market.

Main Tasks

• Manage customer service (CS) project activities from offer to execution, including variation orders, training, and on-site support.
• Prepare and present refurbishment and technical service offers, especially for obsolete or third-party product replacements.
• Act as the primary interface with customers for technical issues, claims, and support requests.
• Coordinate internally (R&D, system engineering, production, repair teams) to resolve issues and ensure project delivery.
• Support sales in refurbishment projects and provide technical input for customer solutions.
• Contribute to obsolete product management in collaboration with product management and other stakeholders.
• Deliver training sessions or perform on-site investigations when required.
• Communicate project status and updates to customers, internal teams, and management.

Requirements

• Engineering degree in the domain of electricity, telecommunications, industrial, mecanical or similar; or alternatively, an extensive experience in the railway sector in a similar role in a customer service environment.
• 5+ years of experience in systems engineering, project management, or development.
• Fluency in English and Italian, French and German are a plus.
• Ability to manage technical and commercial aspects of offers independently.
• Effective communication skills with customers and cross-functional teams.
• Autonomous, proactive, and able to prioritize tasks with minimal supervision.
• Team-oriented mindset with balanced interpersonal skills.
• Market-oriented thinking and solid IT skills.
• Desirable: knowledge or interest in cybersecurity.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

We offer a permanent employment contract under the Italian National Collective Labour Agreement (CCNL) for the metal-mechanical sector, with a gross annual salary (RAL) ranging between €45,000 and €60,000, depending on the candidate's experience and skills.

In addition, in line with company policy and applicable collective agreements, we offer:

• On-site work model with the possibility of smart working up to two days per week, in accordance with company policy
• Flexible working hours
• Ticket lunch
• Welfare benefits in accordance with the applicable collective labour agreement

The indicated salary range reflects our commitment to internal equity and pay transparency.