Product Support Specialist

Alpinestars; Caerano di San Marco; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading sportswear company in Italy is seeking a Product Support to join their Sales Support Team. The role involves assisting customers with product claims and deliveries, providing technical assistance via phone, email, and tickets. Responsibilities include evaluating claims, documenting solutions, and ensuring high customer satisfaction. Candidates should have a high school diploma, 3+ years in technical apparel, and strong problem-solving skills. Fluency in English and Spanish or German is required.

Qualifications

• At least 3 years of working experience in the field of technical apparel.
• Ability to work in a fast-paced environment.
• Experience handling technical customer queries.
• Proficient in English; additional Spanish or German.
• Ability to work in a fast-paced environment and in a team.

Responsibilities

• Define the type of support needed and address issues to Dealers or Distributors.
• Evaluate claim requests and collect evidence of product defects.
• Identify the nature of product defects and arrange for inspections or repairs.
• Produce credit notes and waybills for shipping or repaired products.
• Create reports regarding claims and related information.
• Prepare reports on claims and related information.

Skills

Problem-solving skills

Excellent communication abilities

Teamwork

Fluency in English

Fluency in Spanish or German

Education

High school graduation

Tools

AS400

SAP

Job description

We are looking for a Product Support to join our Sales Support Team. The person will ensure assistance to customers for claims on products and deliveries, cooperating with the Sales Support Department and the Warehouse.

The candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution. As Product Support, the candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems. Additionally, the candidate will be responsible for documenting solutions, training users on new technologies and updates, and maintaining a high level of customer satisfaction. The role requires strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team.

Main Responsibilities:

• Defining the type of support needed and addressing the issue to the related Dealer or Distributor;
• Evaluating claim requests and collecting evidences of product defection or deliveries unconformity;
• Identifying the nature of product defection and sending products for CQ inspections or product repair;
• Producing credit notes in the system;
• Producing waybill for shipping or repaired products;
• Creating a reports regarding claims and all related information.

Requirements:

• High school graduation;
• At least 3 years of working experience in the field of technical apparel;
• Fluency in English;
• Fluency in Spanish or German;
• Good knowledge of AS400 or SAP;
• Ability to work in a team and in a fast-paced environment;