Technical Support Specialist

NOMOS Srl; Italia; Remote; EUR 38,000 - 52,000; Full time

Job summary

NOMOS Srl is seeking a Technical Support Specialist to bridge our software solutions with partners, System Integrators and enterprise clients. This role goes beyond standard support, handling complex issues, guiding integration phases, and coordinating with our developers to ensure daily operational continuity for millions of users.

You will diagnose advanced tech problems, analyze logs and databases, and contribute to documentation while growing into a Technical Account Manager path for

Qualifications

• Strong background in SQL and relational databases.
• Ability to diagnose complex issues in Linux/Windows environments.
• Experience with integration projects and API/broker flows.

Responsibilities

• Provide second-level technical support for proprietary software.
• Support System Integrators during installation, configuration, and integration phases.
• Analyze and diagnose complex technical issues through log analysis, databases, and API/broker flows.
• Work closely with the development team (R&D) to report bugs and improve the product.
• Contribute to the creation of technical documentation and guides to enhance partner autonomy.
• Monitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards.

Skills

SQL

Linux

Windows Server

Embedded Android

Analytical thinking

Communication

Education

Bachelor's in Computer Science or Engineering

Job description

To strengthen our team, we are looking for a Technical Support Specialist who will act as a bridge between our software solutions and our partners (System Integrators and Enterprise clients). This is not traditional technical support: the role involves managing complex issues, supporting integration phases, and liaising with our developers to ensure the operational continuity of systems used daily by millions of users.

Your responsibilities

• Provide second-level technical support for proprietary software solutions (custom and mission-critical).
• Support System Integrators during system installation, configuration, and integration phases.
• Analyze and diagnose complex technical issues through log analysis, databases, and API/broker flows.
• Work closely with the development team (R&D) to report bugs and improve the product.
• Contribute to the creation of technical documentation and guides to enhance partner autonomy.
• Monitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards.

What we are looking for in you

• Technical Background: Education in Computer Science or Engineering (or equivalent experience in technical roles).
• Hard Skills:
  • Good knowledge of SQL language and relational databases.
  • Ability to perform technical analysis and troubleshooting in complex environments.
  • Knowledge of Linux OS, MS Windows Server, Embedded Android.
• Soft Skills:
  • Strong problem-solving aptitude and analytical skills.
  • Excellent communication skills to interact with technical stakeholders.
  • Proactivity and a desire to grow in a technologically stimulating environment.
  • Teamwork-oriented mindset.

What we offer

• Contract: Position and salary commensurate with actual experience.
• Stimulating environment: The opportunity to work on technologically advanced and diverse projects.
• Growth: An environment that values merit. The Technical Support role is the ideal starting point for gaining in-depth knowledge of our solutions and our partners’ processes. For candidates who demonstrate strong organizational and interpersonal skills, we offer a career path towards the role of Technical Account Manager, becoming a strategic consultant to our main business customers and system integrators.