Senior Product Support Specialist

Alpinestars; Caerano di San Marco; On-site; EUR 30,000 - 42,000; Full time

Job summary

Alpinestars is seeking a Senior Product Support Specialist to join our Aftersales Support Team in Italy. The role focuses on providing first-line technical assistance to clients, coordinating with dealers and distributors, and ensuring timely resolution of issues in a fast-paced environment.

The candidate should have at least 3 years in technical apparel, fluency in English, and German or Polish, plus solid AS400 knowledge.

Qualifications

• High school graduation.
• At least 3 years of working experience in technical apparel.
• Fluency in English.
• Fluency in German and/or Polish.
• Good knowledge of AS400.
• Ability to work in a team and in a fast-paced environment.
• Problem solving approach.
• The role requires strong problem-solving skills and excellent communication, with teamwork ability.

Responsibilities

• Provide first technical assistance to clients with high-quality service and timely resolution.
• Define the type of support needed and route to the related Dealer or Distributor.
• Handle requests via phone, email, and ticketing systems and collaborate with other departments.
• Evaluate claim requests and collect evidence of product defection or delivery non-conformity.
• Identify product defects and send products for CQ inspections or repair.
• Produce credit notes in the system.
• Create waybills for shipping or repaired products.
• Generate reports on claims and related information.

Skills

Fluent English

Fluent German or Polish

Teamwork

Problem solving

Education

High school graduation

Tools

AS400

Job description

Alpinestars is a global leader in performance, protection, and lifestyle apparel, rooted in motorsports and action sports. While our products are trusted by world-class athletes in MotoGP, Formula One, and motocross, we also design and deliver high-quality gear and apparel for a broad range of customers—from professional riders to everyday enthusiasts.

Driven by innovation, engineering excellence, and a deep understanding of performance and design, we continuously push the boundaries of product development.

Driven by a relentless pursuit of performance, protection, and innovation, Alpinestars is a global leader and premium brand in advanced rider equipment. From world‑championship motocross tracks to the most extreme enduro terrain, we develop technical solutions for riders who compete, train, and push beyond limits every day.

We are looking for a Senior Product Support Specialist to join our Aftersales Support Team. Product Support is on the front line, ensuring that customers' needs are heard and met, along with the technical department, which plays a key role by providing support and maintenance. Maintaining and improving customer satisfaction through after-sales service makes the customer aware that they can rely on a customer service team that is attentive to their needs and empathetic even after the purchase.

Main Responsibilities:

• The candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution
• Defining the type of support needed and addressing the issue to the related Dealer or Distributor;
• The candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems
• Evaluating claim requests and collecting evidences of product defection or deliveries unconformity;
• Identifying the nature of product defection and sending products for CQ inspections or product repair;
• Producing credit notes in the system;
• Producing waybill for shipping or repaired products;
• Creating a reports regarding claims and all related information.

Requirements:

• High school graduation;
• At least 3 years of working experience in the field of technical apparel;
• Fluency in English;
• Fluency in German and/or Polish ;
• Good knowledge of AS400
• Ability to work in a team and in a fast-paced environment;
• Problem solving approach
• Passion for Motorsports and technical knowledge of our products is a plus
• The role requires strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team.

Salary Package: from 30.000€ + welfare + ticket restaurant