Senior Product Support Specialist - Global Motorsport Tech

Alpinestars

Caerano di San Marco

On-site

EUR 30,000 - 42,000

Full time

14 days+

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Job summary

Alpinestars is seeking a Senior Product Support Specialist to join our Aftersales Support Team in Italy. The role focuses on providing first-line technical assistance to clients, coordinating with dealers and distributors, and ensuring timely resolution of issues in a fast-paced environment.

The candidate should have at least 3 years in technical apparel, fluency in English, and German or Polish, plus solid AS400 knowledge.

Qualifications

High school graduation.
At least 3 years of working experience in technical apparel.
Fluency in English.
Fluency in German and/or Polish.
Good knowledge of AS400.
Ability to work in a team and in a fast-paced environment.
Problem solving approach.
The role requires strong problem-solving skills and excellent communication, with teamwork ability.

Responsibilities

Provide first technical assistance to clients with high-quality service and timely resolution.
Define the type of support needed and route to the related Dealer or Distributor.
Handle requests via phone, email, and ticketing systems and collaborate with other departments.
Evaluate claim requests and collect evidence of product defection or delivery non-conformity.
Identify product defects and send products for CQ inspections or repair.
Produce credit notes in the system.
Create waybills for shipping or repaired products.
Generate reports on claims and related information.