Product Support Manager, Harvesting

Agco; Rimini; Hybrid; EUR 52,000 - 68,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO cerca un qualificato tecnico per supportare la linea IDEAL di mietitrebbie, guidando analisi di problemi, sviluppando conoscenze tecniche e pubblicando soluzioni per future troubleshooting. Lavorerai all'interno di una struttura globale di service per migliorare la qualità del prodotto e la capacità di servizio dei concessionari.

Il ruolo richiede competenze tecniche su sistemi idraulici ed elettronici, con attività di training e visite in campo per mantenersi aggiornato sulle iniziative di

Qualifications

• Conoscenza tecnica di macchine raccolta e mietitrici IDEAL AGCO.
• Capacità di diagnosticare problemi complessi e proporre soluzioni efficaci.
• Esperienza in azioni di riparazione e processi di servizio.

Responsibilities

• Gestire richieste tecniche IDEAL, inclusi idraulica ed elettronica.
• Guidare analisi delle cause principali e moderare la service organization.
• Sviluppare e mantenere conoscenze su IDEAL: elettronica, idraulica, drive e motore.
• Ricercare e risolvere problemi di prodotto; utilizzare sistemi AGCO per RCA.
• Fornire documentazione tecnica e knowledge base per troubleshooting.
• Supportare miglioramenti di prodotto e capacità di servizio dei concessionari.
• Partecipare a training e visite in campo per aggiornarsi.

Skills

Tecnica IDEAL AGCO

Diagnosi problemi complessi

Job description

Overview

In this role you support AGCO’s IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability. You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.

Retribuzione / Benefits

• premio scheme
• flexible working time
• remote work possibility
• private health insurance
• meal allowance
• on-site canteen

Responsabilità

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions
• Lead root cause analyses and act as moderator for the service organization
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools
• Provide and maintain technical documentation and knowledge articles to support troubleshooting
• Support product and quality improvements and dealer service capability
• Participate in training and field visits to stay updated on technical support initiatives

Requisiti fondamentali

• Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)
• Ability to diagnose and resolve complex technical issues
• Experience with repair actions and service operations processes