Pharma Commercial Excellence & CRM Specialist

Celltrion Healthcare Italy S.R.L.; Milano; On-site; EUR 30,000 - 40,000; Full time

Job summary

Celltrion Healthcare Italy S.R.L. in Milan, Italy, is seeking a Commercial Excellence Specialist with 1–2 years of experience to join our growing organization. You will oversee CRM implementation and analytics to support sales insight and forecasting.

The role focuses on data-driven business insights across multiple therapeutic areas, collaborating with Sales and Marketing to drive Go-To‑Market activities while ensuring regulatory compliance and high‑quality analyses.

Qualifications

• Master's degree in Life Sciences, Economics, Management Engineering or a related field.
• Knowledge of CRM tools and experience with data analysis.
• Fluently Italian and good command of English, both written and spoken.
• Experience in data analysis and project management.
• 1–2 years of experience in Commercial Excellence, Sales Operations, Business Analytics or consulting.
• Previous experience in the pharmaceutical, biotechnology or healthcare industry, preferably within a multinational environment.

Responsibilities

• Manage the CRM tool, supporting its full implementation and adoption across the organization and becoming the company reference point for CRM-related activities.
• Collect, analyze and cross‑reference multiple internal and external data sources to identify healthcare stakeholders, accounts and market opportunities, providing recommendations for strategic actions.
• Collect, analyze and cross‑reference multiple internal and external data sources to develop product‑ and region‑level sales forecasts and support target‑setting activities.
• Leverage knowledge of the local market environment to suggest initiatives and projects supporting sales development, in compliance with applicable laws, regulations and healthcare system sustainability principles.
• Support the implementation of commercial, market access, marketing, public affairs and patient advocacy projects, acting either as project lead or supporting function, in alignment with the Commercial Lead and relevant functions.
• Collaborate with Sales and Marketing teams to successfully implement and manage Go‑To‑Market activities related to commercial execution.
• Ensure that all strategies, tactics and activities comply with applicable internal policies, external regulations and industry standards.
• Ensure compliance with all applicable local rules and regulations, in alignment with relevant legislation and the Celltrion Code of Conduct.
• Accurately document field activities, including meetings with relevant stakeholders, distribution of approved materials and related expenses, in accordance with company policies and applicable regulations.

Skills

CRM tools

Data analysis

Team leadership

Italian language

English language

Education

Master's degree

Job description

Celltrion Healthcare Italy S.R.L. in Milan, Italy, is seeking a Commercial Excellence Specialist with 1–2 years of experience to join our growing organization. You will oversee CRM implementation and analytics to support sales insight and forecasting.

The role focuses on data-driven business insights across multiple therapeutic areas, collaborating with Sales and Marketing to drive Go-To‑Market activities while ensuring regulatory compliance and high‑quality analyses.