Patient Experience Lead, Medical Office & Billing

Trinity Health Corp.; Genova; On-site; EUR 22,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group in Genova seeks a patient-focused Medical Receptionist III to be the first contact for patients, supporting efficient office operations and high-quality care. You’ll handle check-in, registration, insurance verification, scheduling, and front-desk inquiries with professionalism.

Day-to-day tasks include coordinating appointments, assisting with MyChart, collecting payments, training new staff, and collaborating with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• Billing/coding course work or seminars preferred but not required.

Responsibilities

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Genova seeks a patient-focused Medical Receptionist III to be the first contact for patients, supporting efficient office operations and high-quality care. You’ll handle check-in, registration, insurance verification, scheduling, and front-desk inquiries with professionalism.

Day-to-day tasks include coordinating appointments, assisting with MyChart, collecting payments, training new staff, and collaborating with providers to ensure a smooth patient experience.