Medical Receptionist - Pediatrics Genoa

Trinity Health Corp.; Genova; On-site; EUR 22,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group in Genova seeks a patient-focused Medical Receptionist III to be the first contact for patients, supporting efficient office operations and high-quality care. You’ll handle check-in, registration, insurance verification, scheduling, and front-desk inquiries with professionalism.

Day-to-day tasks include coordinating appointments, assisting with MyChart, collecting payments, training new staff, and collaborating with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• Billing/coding course work or seminars preferred but not required.

Responsibilities

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Education

High School Diploma or GED

Job description

Employment Type

Full time

Shift

Day Shift

Description

Medical Receptionist III

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist III to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. Serves as point person for Reception team.

What You'll Do

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements

• EDUCATION: High School Diploma or GED. Successful completion of Billing 101. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.