Overnight Bell Attendant – Luxury Hotel Concierge

Hosco.com; Toscana; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Employee meals

Staff discounts

Dry cleaning for uniforms

Training opportunities

Comprehensive benefits

Résumé du poste

Four Seasons Hotel Firenze in Italy is seeking a passionate Night Bell Attendant to join our team as a key ambassador during overnight hours, welcoming late arrivals, assisting with departures, handling luggage, and responding to guest requests with warmth and efficiency.

As part of the Front Office, you will deliver personalized service, maintain lobby presentation, and support secure night operations while collaborating with Security and Concierge teams to ensure exceptional guest experiences.

Qualifications

• Previous Front Office experience preferably in a luxury environment.
• Excellent interpersonal skills, an outgoing personality and a can-do approach to any request.
• A valid driving license is required for this position.
• Reading, writing and oral proficiency in Italian and English.

Responsabilités

• Welcome and assist guests during overnight hours, including room escort and luggage handling.
• Deliver personalized service by responding promptly to guest requests, inquiries, and special needs.
• Act as a key point of contact for guests, providing information about hotel services and local attractions.
• Support smooth and secure night operations in collaboration with Front Office and Security teams.
• Deliver amenities, packages, newspapers, and other guest services as required.
• Maintain the cleanliness and presentation of guest-facing areas, including the lobby and luggage storage room.
• Assist with emergency procedures and handle guest concerns professionally and efficiently.
• Provide support to Concierge, Door, and Valet teams when needed.
• Uphold Four Seasons standards while fostering positive relationships with guests and colleagues.

Connaissances

Interpersonal skills

Front Office experience

Driving license

Italian and English language

Description du poste

Four Seasons Hotel Firenze in Italy is seeking a passionate Night Bell Attendant to join our team as a key ambassador during overnight hours, welcoming late arrivals, assisting with departures, handling luggage, and responding to guest requests with warmth and efficiency.

As part of the Front Office, you will deliver personalized service, maintain lobby presentation, and support secure night operations while collaborating with Security and Concierge teams to ensure exceptional guest experiences.