Outside Service Providers Support Group Director

UPS Supply Chain Solutions, Inc.; Milano; On-site; EUR 120,000 - 160,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Milan, Italy seeks an experienced Outside Service Providers Support Group Director to lead the OSP program, manage vendor relations, and ensure contracted services meet standards, timelines, and budgets.

You will oversee procurement, contract administration, and future business opportunities, guide a team, and drive cost control, compliance, and cross-functional collaboration in a dynamic logistics environment.

Qualifications

• Fluency in Italian and English; selection conducted in both languages.
• 8–10 years experience in a management position or similar role.
• Willingness to travel and be relocated.
• Strong communication and negotiation skills required.
• Experience managing complex operations and outsourced providers.

Responsibilities

• Manage the OSP Negotiations.
• Manage the Compensation Model with timely design, updates, approvals and implementation.
• Control OSP costs through forecasts, monthly reporting, cost deviation analysis and accrual oversight.
• Lead OSP Business Plan preparation with accurate volumes and cost development.
• Oversee legal compliance, contract updates, monthly invoicing and internal OSP audits.

Skills

Communication

Interpersonal skills

Organization

Negotiation

Problem solving

Analytical skills

Financial skills

Vendor strategy

Operations management

Outsourced providers

Innovation

Adaptability

Freight knowledge

Transport regulations

Team leadership

Cross-functional coordination

Education

Bachelor’s Degree in Logistics, Law, Supply Chain Management, Transportation, or related field

Tools

Microsoft Office

Job description

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Job Description:

JOB DESCRIPTION

Outside Service Providers Support Group Director

Location: Milan, Via Fantoli, Italy (On-site)

The Outside Service Providers Support Group (OSPSG) Director is responsible for the ongoing development, implementation, and management of OSPs within a country. The role acts as the primary liaison between the company and external vendors, ensuring that all contracted services are delivered according to agreed standards, timelines, and budgets.

This position manages the processes of operations including procurement vendor relations, contract administration, and guidance of future business opportunities.

The OSPSG Director manages others within the department.

What you will do:

• Manage the OSP Negotiations
• Manage the Compensation Model ensuring timely design, updates, approvals and implementation.
• Control OSP costs through weekly forecasts, monthly reporting, cost deviation analysis and accrual oversight.
• Lead OSP Business Plan preparation, ensuring accurate volumes, cost development, and cost‑saving initiatives.
• Oversee legal compliance, contract updates, monthly invoicing and internal OSP audits.

What you will need:

• Strong communication and interpersonal skills.
• Strong organization, coordination, negotiation, and problem‑solving abilities.
• Analytical and financial skills.
• Proactive, dynamic, and vendor‑strategy oriented approach.
• Experience managing complex operations and outsourced providers.
• Ability to innovate and adapt to market changes.
• Good understanding of freight operations and transport regulations.
• Experience in leading teams and coordinating cross-functional activities will be highly valued.

Qualifications:

• Bachelor’s Degree - Logistics, Law, Supply Chain Management, Transportation, or related field.
• Strong organizational and coordination skills and excellent communication and negotiation skills.
• Problem-solving and decision-making abilities.
• Fluency in both Italian and English. The selection process will be conducted in both languages.
• Proficiency in Microsoft Office.
• 8-10 yearexperience in amanagement position and similar role.
• Willing to travel and being relocated.

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.