Outside Service Providers Support Group Director

UPS; Italia; On-site; EUR 150,000 - 190,000; Full time

Job summary

UPS is seeking an Outside Service Providers Support Group Director in Milan to lead the OSPSG rollout, manage vendor relationships, and ensure services meet cost, quality and timing targets. The role supervises the department and drives negotiations across external providers.

You will manage a team, drive cost control via forecasts and monthly reporting, oversee contracts and audits, and ensure regulatory compliance while coordinating with cross-functional teams.

Qualifications

• Bachelor's degree in a related field.
• Fluency in Italian and English; bilingual selection process.
• Strong organizational, coordination, negotiation, and problem-solving abilities.
• 8–10 years in a management position or similar role.

Responsibilities

• Manage the OSP Negotiations.
• Manage the Compensation Model ensuring timely design, updates, approvals and implementation.
• Control OSP costs through forecasts, reporting, and accrual oversight.
• Lead OSP Business Plan preparation with cost development and savings initiatives.
• Oversee legal compliance, contract updates, monthly invoicing and internal audits.

Skills

Strong communication

Negotiation

Organizational skills

Problem solving

Team leadership

Financial analysis

Education

Bachelor's Degree - Logistics, Law, Supply Chain Management, Transportation, or related field

Tools

Microsoft Office

Job description

JOB DESCRIPTION

Outside Service Providers Support Group Director

Location: Milan, Via Fantoli, Italy (On-site)

The Outside Service Providers Support Group (OSPSG) Director is responsible for the ongoing development, implementation, and management of OSPs within a country. The role acts as the primary liaison between the company and external vendors, ensuring that all contracted services are delivered according to agreed standards, timelines, and budgets.

This position manages the processes of operations including procurement vendor relations, contract administration, and guidance of future business opportunities. The OSPSG Director manages others within the department.

What you will do:

• Manage the OSP Negotiations
• Manage the Compensation Model ensuring timely design, updates, approvals and implementation.
• Control OSP costs through weekly forecasts, monthly reporting, cost deviation analysis and accrual oversight.
• Lead OSP Business Plan preparation, ensuring accurate volumes, cost development, and cost‑saving initiatives.
• Oversee legal compliance, contract updates, monthly invoicing and internal OSP audits.

What you will need:

• Strong communication and interpersonal skills.
• Strong organization, coordination, negotiation, and problem‑solving abilities.
• Analytical and financial skills.
• Proactive, dynamic, and vendor‑strategy oriented approach.
• Experience managing complex operations and outsourced providers.
• Ability to innovate and adapt to market changes.
• Good understanding of freight operations and transport regulations.
• Experience in leading teams and coordinating cross-functional activities will be highly valued.

Qualifications:

• Bachelor's Degree - Logistics, Law, Supply Chain Management, Transportation, or related field.
• Strong organizational and coordination skills and excellent communication and negotiation skills.
• Problem-solving and decision-making abilities.
• Fluency in both Italian and English. The selection process will be conducted in both languages.
• Proficiency in Microsoft Office.
• 8-10 year experience in a management position and similar role.
• Willing to travel and being relocated.

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.