Operations Control Officer

Air Dolomiti; Verona; In loco; EUR 48.000 - 62.000; Tempo pieno

Descrizione del lavoro

Air Dolomiti, Verona-based, is seeking a fixed term Operations Control Officer to coordinate daily flight operations and liaise with technical and operational stakeholders. This role requires problem solving, decision making, and ensuring safety compliance.

The successful candidate will manage clearances, ground handling, and crisis management while supporting flight crews in a fast-paced environment.

Competenze

• Fluent in Italian and English.
• Ability to liaise diplomatically with stakeholders.
• Flexible with shifts and able to work under pressure.
• 2+ years in a similar role preferred.

Mansioni

• Obtain overflight and landing clearances, PPRs, slots, ground handling, fuel and catering arrangements with regulatory compliance.
• Take expeditious action to avoid flight disruptions.
• Handle multiple requests simultaneously in dynamic situations and anticipate problems.
• Prioritize time and resources in crises and work in a fast-paced team or independently.
• Plan ahead to reduce disruption and assess airport/destination constraints with proposed solutions.
• Monitor progress of operations and provide regular updates to all concerned.
• Supervise daily flight planning and assist crews in resolving operational difficulties.

Conoscenze

Italian fluency

English fluency

Stakeholder liaison

Under pressure

Descrizione del lavoro

Air Dolomiti is one of the Italian airline of the Lufthansa Group. Since 1991, we have been connecting Italy with Europe through the major Group hubs, offering multiple daily flights with a modern Embraer fleet.

We are committed to delivering a reliable and high-quality travel experience, placing our customers at the heart of everything we do.

At Air Dolomiti, our people play a key role in shaping the travel experience we deliver every day. We foster a collaborative workplace where professionalism, teamwork, and continuous development are encouraged and supported.

As part of the Lufthansa Group, we work closely with a wide range of teams and professionals across the aviation industry. This provides valuable opportunities to broaden perspectives, share expertise, and contribute to projects within one of Europe's leading aviation groups.

If you share our passion for aviation, we would love to get to know you and welcome you on board!

We are currently looking for a fixed term Operations Control Officer to be based in Verona.

The Operations Control Officer coordinates daily flight operations, dealing with others technical and operational stakeholders. She/he has to possess good problem solving and decision-making capabilities and to be able to minimize disruptions to flight operatio

ns.She/he has also to ensure that this is done in accordance with relevant regulations and safety requirements.

Main duties and responsibilities

• Obtain overflight and landing clearances, PPRs and slots, as well as set up ground handling, fuel and catering arrangements, whilst ensuring regulatory compliance is consistently maintained.
• Take expeditious action to avoid any disruption to flights.
• Handling multiple requests simultaneously and accurately, work well in dynamic situations; anticipate and mitigate problems.
• Prioritize efficiently time and resources in crises, be able to work effectively with others in a fast-paced team environment and be able to work independently with limited assistance.
• Forward planning to reduce disruption to the flight program and its possible impact; asses destination airports, en-route and/or aircraft specific restrictions and propose solutions.
• Closely monitor the progress of an operation both in the planning and live phases, and provide regular updates to all concerned.
• Supervise daily flight planning processes and assist Flight Crews in resolving difficulties related to operational tasks.

Requirements

• Ideally at least 2 years experience in a similar role (not mandatory);
• Must be able to read, write and speak Italian and English fluently;
• Ability to liaise in a diplomatic and friendly manner with all stakeholders;
• Flexible time approach and adaptable to change between shifts;
• Able to work under pressure and within time constraints;
• Able to talk firmly with people but using a kind way.