Operations Lead

Wandrian; Roma; In loco; EUR 16.756 - 20.071; Tempo pieno

Descrizione del lavoro

Wandrian is seeking an Operations Lead to join our team in Rome. This role ensures the smooth running of tours and exceptional experiences for our travelers across Italy. You will support guides, manage bookings, and act as a valuable resource for our customers.

Candidates should have at least 2 years of experience in the Italian tourism industry, excellent communication skills in English and Italian, and the ability to thrive in dynamic environments. Join us to create unforgettable vacations for travelers!

Competenze

• At least 2 years experience in the Italian tourism industry.
• Reliable, organized, and calm under pressure.
• Tech-savvy with experience in booking systems.

Mansioni

• Provide top-notch customer support at meeting points.
• Manage tour cancellations, modifications, and rebookings.
• Liaise with guests at lounges and ensure smooth experiences.

Conoscenze

Customer support

Tour logistics management

Problem-solving

Tech-savvy

Excellent communication (English and Italiano)

Descrizione del lavoro

Schedule: 5 days a week, on-site
Monthly rate: €1,650 net

Join our Operations team in Rome! As an Operations Lead, you’ll keep our tours running smoothly, ensuring exceptional experiences for our travelers. From supporting guides and confirming logistics to greeting clients and managing bookings, you’ll be at the center of the action in a full service tour operation servicing all of Italy.

About us

ItaliaTours is the on-the-ground experience team behind ItaliaPass, delivering unforgettable travel moments across Italy. As part of the ItaliaPass family, we specialize in guided tours, curated activities, and personalized service that help travelers experience the real Italy - effortlessly and joyfully. Our team works behind the scenes and face-to-face to make every traveler’s journey smooth, memorable, and truly unforgettable.

What you'll do

• Provide top‑notch customer support with meeting points and real‑time itinerary questions
• Support tour guides with logistical needs and day‑of coordination
• Manage tour cancellations, modifications, and rebookings
• Act as an in‑country expert and ItaliaPass resource for our customers and Traveler Experience team
• Book and verify services with 3rd party suppliers (phone/email outreach required)
• Handle admin tasks including schedule changes, customer rescheduling, and tour notifications
• Communicate changes in meeting points, times, closures, or itinerary updates
• Liaise with guests at our Rome lounges (Termini, Veniero, Borgia Gallery) – greet clients, answer questions, ensure smooth experiences
• Manage private tour requests and coordinate Rome & Rail tour packages
• Remain flexible and responsive to operational needs – though schedules are generally fixed, a nimble mindset is key

Who you are

• You have at least 2 years experience working in the Italian tourism industry
• You thrive in fast-paced, dynamic environments where no two days are the same
• You see beyond the day‑to‑day tasks and understand the big picture: creating seamless and unforgettable Italian vacations for our customers.
• You’re reliable, organized, and calm under pressure
• You enjoy helping others and take pride in delivering top‑tier service
• You’re tech‑savvy and comfortable navigating booking systems, email, and support platforms
• You have excellent communication skills in English and Italiano
• You’re a problem‑solver who can think on your feet and adapt quickly; you also prevent problems before they happen by being scrupulous in nature
• You’re comfortable both behind a laptop and face‑to‑face with travelers
• Flexibility and a can‑do attitude – you’re ready to jump in wherever needed to make things run smoothly

Candidates who do not possess the above requirements will not be considered. We look forward to meeting you!