Opening Luxury Hotel Operations Leader (Resident Manager)

Experimental; Roma; On-site; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Training & career development

Internal mobility

Venue discounts

Job summary

Experimental Roma is seeking a hands-on Resident Manager to oversee the accommodation operations, ensuring exceptional guest experiences across Front Office, Reservations and Housekeeping. You will lead and support your teams, maintaining the elegance and service excellence that define the Experimental brand.

Based in Rome, you will drive opening and operational development, collaborate with revenue and sales teams, and ensure compliance with local regulations while delivering memorable

Qualifications

• Extensive experience in hotel operations and management.
• Strong leadership and guest service excellence.
• Fluency in English and Italian is essential.

Responsibilities

• Oversee the accommodation operations across Front Office, Reservations and Housekeeping.
• Lead and develop the Rooms Division team to deliver the Experimental hospitality standard.
• Ensure smooth daily operations, guest satisfaction and brand consistency.

Skills

Hotel operations

Rooms Division leadership

Front Office

Reservations

Housekeeping

Staff management

English and Italian

Tools

Opera PMS

Micros Fidelio

Job description

Experimental Roma is seeking a hands-on Resident Manager to oversee the accommodation operations, ensuring exceptional guest experiences across Front Office, Reservations and Housekeeping. You will lead and support your teams, maintaining the elegance and service excellence that define the Experimental brand.

Based in Rome, you will drive opening and operational development, collaborate with revenue and sales teams, and ensure compliance with local regulations while delivering memorable