Luxury Hotel Operations Lead - Resident Manager

Hosco.com; Roma; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Internal mobility across regions

Discounts at venues

Job summary

Experimental Roma is seeking a hands-on Resident Manager to oversee the accommodation operations, leading Front Office, Reservations and Housekeeping. You will drive the hotel’s opening phase, ensure operational excellence and deliver the Experimental spirit of elegance and hospitality in every guest interaction.

Ideal candidates bring strong hotel operations experience at senior level, fluent English and Italian, and a track record in leadership, cost control and guest satisfaction.

Qualifications

• Experience in hotel operations, ideally in a Resident Manager or Rooms Division leadership role.
• Strong leadership, autonomy and a collaborative spirit.
• Fluent in English and Italian; French or a third language is a plus.

Responsibilities

• Opening & Operational Development: establish and improve routines and ensure fully operational accommodation areas.
• Operations: oversee Front Office, Reservations and Housekeeping for seamless guest experience.
• Guest Experience & Standards: reflect service philosophy across guest journey and handle feedback.
• Revenue Management & Performance: support pricing, distribution and revenue targets.
• Accounting & Financial Control: supervise inventories, purchasing and expenses within budget.
• Human Resources: recruit, onboard and schedule teams; support development and internal mobility.

Job description

Experimental Roma is seeking a hands-on Resident Manager to oversee the accommodation operations, leading Front Office, Reservations and Housekeeping. You will drive the hotel’s opening phase, ensure operational excellence and deliver the Experimental spirit of elegance and hospitality in every guest interaction.

Ideal candidates bring strong hotel operations experience at senior level, fluent English and Italian, and a track record in leadership, cost control and guest satisfaction.