Resident Manager M/F - Experimental Roma

Hospitaliti; Roma; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Opportunities of training and career发展

Possibilities of internal mobility in

Job summary

Experimental Roma, opened recently on Via Ludovisi in Rome, seeks a hands-on Resident Manager to lead Rooms Division, Front Office, Reservations and Housekeeping. You will shape opening operations, deliver the Experimental standard, and drive exceptional guest experiences in a high-end setting.

You will oversee revenue performance, cost control and HR in collaboration with the group. Fluency in English and Italian is required; Opera and Micros proficiency is a plus.

Qualifications

• Extensive hotel operations leadership in luxury settings.
• Experience as Resident Manager or Rooms Division leader.
• Fluent in English and Italian (French a plus).
• Proficient with Opera and Micros PMS.

Responsibilities

• Open & develop the operation during first phase, establishing routines and ensuring full operation of rooms and facilities.
• Oversee daily accommodation department operations including Front Office, Reservations and Housekeeping, ensuring seamless guest experience.
• Lead guest engagement, monitor service standards and drive guest satisfaction and loyalty.
• Support revenue management and pricing strategies with the Revenue and Sales teams.
• Supervise inventories, purchasing, and reporting related to accommodation operations.
• Coordinate HR activities: recruitment, onboarding, scheduling, development and internal mobility.

Job description

Experimental is hiring through Hosco in Rome.

ABOUT US

Founded in 2007, Experimental* was born from a desire to redefine hospitality.At first, a humble cocktail bar tucked away in Paris. As doors opened to new cities, restaurants and wine bars soon followed. Finally hotels, the ultimate measure of hospitality, an experience that weaves each element under one roof.Over the years, the map has kept expanding, from European capitals like Rome, Paris and London to seasonal escapes such as Comporta, Ibiza and Menorca in summer, and the slopes of Verbier and Val d'Isère in winter. The group also has addresses in Porto, Venice, New York, Biarritz and the Cotswolds.

ABOUT EXPERIMENTAL ROMA

Opened in October 2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma is a vibrant and cinematic destination from Experimental.Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita: elegant, timeless, and irresistibly Italian.The property features 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.Join Experimental at this exciting new chapter and help shape the hotel's journey as it establishes itself on the Roman hospitality scene, where creativity, passion, and the joy of hospitality come together.

ABOUT THE JOB

As Resident Manager, you are responsible for overseeing the accommodation operations of Experimental Roma, ensuring smooth day-to-day operations and an exceptional guest experience.Your role is hands-on and operational, with a focus on the Rooms Division, including Front Office, Reservations and Housekeeping. You will lead and support the teams in delivering the creativity, elegance and excellence that define the Experimental spirit.In this role, you will be responsible for:

Opening & Operational Development

• Support the hotel’s transition into its first phase of operations, ensuring that processes and routines are established and continuously improved.
• Ensure that rooms, equipment and accommodation areas are fully operational and maintained to the expected standards.
• Identify and resolve any operational issues arising after opening, working closely with the relevant support teams.
• Ensure that the accommodation teams have the tools, resources and procedures needed to deliver a seamless guest experience.

Operations

• Oversee the smooth daily operation of the accommodation departments, including Front Office, Reservations and Housekeeping.
• Ensure fluid communication and coordination between teams to guarantee a seamless guest experience.
• Represent the hotel and the Experimental brand through exemplary guest engagement, personalised advice and service, fostering guest satisfaction and loyalty.
• Monitor the condition, cleanliness and presentation of guest rooms and accommodation areas, coordinating maintenance needs and ensuring the property is kept to the expected standards.
• Support and guide the accommodation teams in developing and improving their daily operations.
• Ensure compliance with hygiene and safety regulations in line with local standards.

Guest Experience & Standards

• Ensure that Experimental’s service standards and hospitality philosophy are consistently reflected throughout the guest journey.
• Handle guest feedback, complaints and special requests with professionalism and care.
• Monitor guest satisfaction and online reviews, identifying opportunities for improvement.
• Ensure that operational procedures and brand standards are consistently applied across the accommodation departments.

Revenue Management & Performance

• Monitor accommodation performance and contribute to achieving revenue and budget targets.
• Work closely with the Revenue and Sales teams to support the implementation of pricing, distribution and sales strategies.
• Monitor key performance indicators and identify opportunities to improve operational efficiency and guest satisfaction.

Accounting & Financial Control

• Supervise inventories and stock management related to the accommodation departments, in line with group standards.
• Manage purchasing processes and monitor deliveries and supplier relationships within your scope.
• Monitor departmental expenses and contribute to optimising operational performance in line with budget targets.
• Coordinate administrative and reporting matters related to accommodation operations with the group’s headquarters.

Human Resources

• Ensure compliance with local labour laws and regulations.
• Support recruitment and onboarding for the accommodation teams in collaboration with the HR department.
• Oversee team scheduling in line with business needs and occupancy levels.
• Support the professional development and training of your teams, fostering a culture of service excellence and collaboration.
• Work closely with the HR team to apply group standards and encourage internal mobility.
• Monitor payroll expenses within your departments and identify opportunities to optimise staffing costs.

ABOUT YOU

You are a passionate hospitality professional with a strong operational background and a hands-on approach to hotel management.You have solid experience in hotel operations, ideally in a Resident Manager, Deputy Hotel Manager or Rooms Division leadership role within a high-end hotel.You have a strong understanding of accommodation operations, particularly Front Office, Reservations and Housekeeping.You demonstrate strong leadership, autonomy and a collaborative spirit.You are highly organised, reliable and able to manage multiple priorities efficiently.You are guest-oriented, attentive to detail and committed to delivering exceptional service.You have a good understanding of hotel performance indicators, revenue management and cost control.You are fluent in English and Italian (French or a third language is a plus).You are proficient in hotel management systems (Opera, Micros) and the Microsoft Office Suite.

Live the Experimental Experience! Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.

Here is what we can offer:

• Opportunities of training and career development.
• Possibilities of internal mobility in France, Italy, Switzerland, Balearic Islands, Portugal, etc.
• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Experimental.