L2 It Support Engineer

Teceze; Ferrara; In loco; EUR 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

Teceze cerca un L2 IT Support Engineer da impiegare onsite a Roma, con 3–5 anni di esperienza, per fornire supporto IT e gestione del data center.

Il candidato ideale possiede una buona conoscenza di Windows, basi di VMware ESXi, troubleshooting di server e gestione infrastrutturale, nonché capacità di coordinarsi con team remoti e contatti locali.

Competenze

• Esperienza come support IT di livello 2 / Data Center.
• Buona conoscenza di Windows e troubleshooting.
• Conoscenze di base di VMware ESXi e tecnologie VMware.
• Conoscenze di infrastrutture server e troubleshooting.
• Conoscenze di operazioni e gestione data center.
• Conoscenza di cablaggio di rete/server e tracciamento cavi.
• Capacità di risolvere problemi di connettività e hardware.

Mansioni

• Fornire supporto on-site L2 per server e infrastruttura IT.
• Eseguire troubleshooting su problemi Windows e controlli di sistema.
• Conoscere VMware ESXi e tecnologie VMware.
• Gestire attività base di data center.
• Gestire cablaggio di rete/server e identificare connessioni.
• Coordinarsi con team remoti e contatti locali per la risoluzione.
• Seguire procedure di troubleshooting ed escalation.

Conoscenze

L2 IT support

Data center support

Windows operating systems

Troubleshooting

Communication

Coordination

Independence

Strumenti

VMware ESXi

Server hardware

Cable tracking

Descrizione del lavoro

Descrizione dell’offerta di lavoro

L2 IT Support Engineer

Location: Rome, Italy

Experience: 3–5 years

Role Overview

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands‑on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and escalated complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• Candidates with hands‑on exposure to onsite infrastructure support are preferred.
• VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient