Onsite IT Field Engineer - Desktop Support Pro

AVASO Technology Solutions Ltd; Toscana; On-site; EUR 32,000 - 46,000; Full time

Job summary

AVASO Technology Solutions Ltd seeks an IT Support Specialist Level 2 – Desktop Technician to provide day-to-day onsite desktop support, handle inbound calls, troubleshoot hardware/software issues, and document steps in the ticketing system. This role requires 2–3 years of Windows desktop experience and basic Mac OS knowledge.

You will coordinate with supervisors to ensure consistency across shifts and engage vendors for complex AV issues, while maintaining clear issue status and resolutions.

Qualifications

• 2–3 years of experience in Windows desktop support.
• Experience handling onsite/remote users and ticketing system.
• Basic knowledge of Mac OS to support Apple PC users.

Responsibilities

• Provide first/second level contact and resolution for customer issues.
• Work with third-party vendors to remediates AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows XP/7/8.1/10 and Office 2010 and Cisco Jabber.
• Support Apple Mac OS users with basic knowledge.
• Troubleshoot printers, hardware and peripherals.
• Diagnose network connectivity and workstation hardware/software issues.
• Collaborate in a project-based environment requiring flexibility and teamwork.

Skills

Windows Desktop support

Customer service

Ticketing system usage

MacOS knowledge

Networking basics

Tools

Microsoft Office 2010

Cisco Jabber

Job description

AVASO Technology Solutions Ltd seeks an IT Support Specialist Level 2 – Desktop Technician to provide day-to-day onsite desktop support, handle inbound calls, troubleshoot hardware/software issues, and document steps in the ticketing system. This role requires 2–3 years of Windows desktop experience and basic Mac OS knowledge.

You will coordinate with supervisors to ensure consistency across shifts and engage vendors for complex AV issues, while maintaining clear issue status and resolutions.