Desktop Support Technician — On-Site & Remote Help, Flexible Hours

Axiom Technologies; Torino; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Axiom Technologies is seeking a capable IT Desktop Support Specialist to provide onsite/on-call end-user assistance across the organization's computing environment.

Responsibilities include troubleshooting desktops, laptops, printers, and mobile devices; handling requests via ticketing systems; and supporting OS and software installs. On-site visits and after-hours support may be required.

Qualifications

• Bachelor’s degree in CS/IT or related field, or equivalent experience.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ServiceNow, Zendesk, or JIRA ticketing systems.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and document IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or project tasks.
• Follow security policies including antivirus, patching, and data protection.

Connaissances

Communication skills

Troubleshooting

Problem-solving

End-user support

On-site support

Formation

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Outils

ServiceNow

Zendesk

JIRA

Office 365

Active Directory

Group Policy

SCCM

Intune

JAMF

Description du poste

Axiom Technologies is seeking a capable IT Desktop Support Specialist to provide onsite/on-call end-user assistance across the organization's computing environment.

Responsibilities include troubleshooting desktops, laptops, printers, and mobile devices; handling requests via ticketing systems; and supporting OS and software installs. On-site visits and after-hours support may be required.