Onsite Field IT Support Engineer – EUC & Endpoints

Teceze; Palermo; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Teceze in Palermo is seeking an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals and IT infrastructure. You will troubleshoot hardware/software issues, configure devices, install OS and applications, and maintain IT assets at the site.

Responsibilities include Level 1/2 onsite support, supporting Microsoft 365 apps, AD/Azure Entra ID, SCCM/MECM, Intune, Ivanti, and network connectivity tasks.

Competenze

• Experience providing EUC/Field IT support.
• Strong Windows OS and MS 365 experience.
• Hands-on hardware and peripheral troubleshooting.
• Familiarity with AD/Azure AD and Intune/MECM tools.
• Ability to perform onsite hardware replacement and imaging.

Mansioni

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools.
• Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration.
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
• Provide hands-and-feet support for network and infrastructure teams when required.
• Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
• Follow defined SLA, ITIL, security, and operational procedures.
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Conoscenze

EUC Support

Desktop troubleshooting

Windows 10/11

Microsoft 365

Active Directory

Azure AD / Entra ID

Networking basics

Endpoint management

ITIL/ITSM

Onsite support

Strumenti

SCCM/MECM

Intune

Ivanti

ServiceNow

Jira

Remedy

Descrizione del lavoro

Teceze in Palermo is seeking an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals and IT infrastructure. You will troubleshoot hardware/software issues, configure devices, install OS and applications, and maintain IT assets at the site.

Responsibilities include Level 1/2 onsite support, supporting Microsoft 365 apps, AD/Azure Entra ID, SCCM/MECM, Intune, Ivanti, and network connectivity tasks.