Euc Support / Field It Support Engineer- (Dispatch/Freelance)

Teceze; Re; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Teceze cerca un tecnico di EUC/Field IT Support per fornire supporto onsite a utenti finali su PC, laptop, stampanti e periferiche, risolvendo problemi di hardware/software e configurando dispositivi in sede.

La risorsa supporterà Windows 10/11, Microsoft 365, Active Directory e Azure AD, con competenze di reti di base e strumenti di gestione endpoint (SCCM/MECM, Intune, Ivanti).

Competenze

• Esperienza consolidata in EUC/Field IT Support e assistenza onsite a utenti finali.

Mansioni

• Fornire supporto onsite EUC e desktop di livello 1/2 agli utenti finali.

Conoscenze

EUC Support

Field IT Support

Windows 10/11

Microsoft 365

Active Directory

Azure AD/Entra ID

Networking basics

SCCM/MECM

Intune

Ivanti

ITSM tools

End user support

Strumenti

SCCM/MECM

Intune

Ivanti

ServiceNow

Jira

Descrizione del lavoro

Position Summary

Per una comprensione completa di questa opportunità e dei requisiti per essere un candidato di successo, continui a leggere.

We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.

Key Responsibilities

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals .
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools .
• Support Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration .
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti , or similar tools.
• Handle IT asset installation, inventory, tagging, validation, movement, and decommissioning .
• Provide hands-and-feet support for network and infrastructure teams when required.
• Assist with server room / network room activities , including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments .
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system .
• Follow defined SLA, ITIL, security, and operational procedures .
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Required Technical Skills

• Strong knowledge of Windows 10/11 desktop and laptop troubleshooting .
• Hands-on experience with Microsoft Office / Microsoft 365 .
• Knowledge of Active Directory / Azure AD (Entra ID) .
• Basic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting .
• Experience with desktop hardware and peripheral troubleshooting .
• Knowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools .
• Experience with OS imaging, deployment, and software installation .
• Familiarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms .
• Basic knowledge of network devices such as switches, routers, access points, and firewalls is preferred.
• Ability to perform onsite hardware replacement, cabling, asset validation, and equipment installation .

Note- Backfill Engineer – IT Support

Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. xysqume The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.

EUC Support / Field IT Support Engineer- (Dispatch/Freelance) Fiumefreddo Sicilia, Italy