Euc Support / Field It Support Engineer- (Dispatch/Freelance)

Teceze; Padova; In loco; EUR 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Teceze cerca un esperto EUC Support / Field IT Support Engineer per fornire supporto onsite a utenti, desktop e infrastruttura IT presso la sede di Padova

Il ruolo richiede troubleshooting hardware/software, configurazione dispositivi, imaging, deployment OS e gestione asset, con uso di Microsoft 365, AD/Azure, SCCM e strumenti ITSM.

Competenze

• Esperienza nella risoluzione di problemi Windows e supporto desktop.
• Conoscenza di Microsoft 365, Outlook e Teams.
• Conoscenza di Active Directory / Azure AD (Entra ID).
• Conoscenza base di LAN/WAN e protocolli di rete comuni.
• Esperienza con strumenti di gestione endpoint (SCCM/MECM, Intune, Ivanti).
• Conoscenza di imaging/ deployment e installazione software.

Mansioni

• Fornire supporto EUC/desktop onsite livello 1/2.
• Risoluzione guasti hardware e periferiche (PC, stampanti, monitor).
• Installare Windows, driver e strumenti di sicurezza.
• Gestire account, password e accessi in coordinamento con i team.
• Gestione asset IT e registrazione in ITSM.
• Coordinarsi con team remoti per risoluzione problemi.
• Supportare attività del server/network room e progetti IT.

Conoscenze

Windows 10/11

Microsoft 365

Active Directory / Azure AD

LAN/WAN/TCP/IP/DHCP/DNS

SCCM/MECM

Intune

Ivanti

OS imaging & deployment

ITSM tools (ServiceNow/Jira/Remedy)

Hardware & peripherals troubleshooting

Strumenti

SCCM/MECM

Intune

Ivanti

ServiceNow

Jira

Remedy

Descrizione del lavoro

Descrizione dell'offerta di lavoro

Position Summary

We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.

Key Responsibilities

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools.
• Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration.
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
• Handle IT asset installation, inventory, tagging, validation, movement, and decommissioning.
• Provide hands-and-feet support for network and infrastructure teams when required.
• Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
• Follow defined SLA, ITIL, security, and operational procedures.
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Required Technical Skills

• Strong knowledge of Windows 10/11 desktop and laptop troubleshooting.
• Hands-on experience with Microsoft Office / Microsoft 365.
• Knowledge of Active Directory / Azure AD (Entra ID).
• Basic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting.
• Experience with desktop hardware and peripheral troubleshooting.
• Knowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools.
• Experience with OS imaging, deployment, and software installation.
• Familiarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Basic knowledge of network devices such as switches, routers, access points, and firewalls is preferred.
• Ability to perform onsite hardware replacement, cabling, asset validation, and equipment installation.

Note

Backfill Engineer - IT Support

Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.