Euc Support / Field It Support Engineer- (Dispatch/Freelance)

Teceze; Palermo; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Teceze in Palermo is seeking an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals and IT infrastructure. You will troubleshoot hardware/software issues, configure devices, install OS and applications, and maintain IT assets at the site.

Responsibilities include Level 1/2 onsite support, supporting Microsoft 365 apps, AD/Azure Entra ID, SCCM/MECM, Intune, Ivanti, and network connectivity tasks.

Competenze

• Experience providing EUC/Field IT support.
• Strong Windows OS and MS 365 experience.
• Hands-on hardware and peripheral troubleshooting.
• Familiarity with AD/Azure AD and Intune/MECM tools.
• Ability to perform onsite hardware replacement and imaging.

Mansioni

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools.
• Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration.
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
• Provide hands-and-feet support for network and infrastructure teams when required.
• Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
• Follow defined SLA, ITIL, security, and operational procedures.
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Conoscenze

EUC Support

Desktop troubleshooting

Windows 10/11

Microsoft 365

Active Directory

Azure AD / Entra ID

Networking basics

Endpoint management

ITIL/ITSM

Onsite support

Strumenti

SCCM/MECM

Intune

Ivanti

ServiceNow

Jira

Remedy

Descrizione del lavoro

We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.

Key Responsibilities

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals .
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools .
• Support Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access‑related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi‑Fi, DHCP, DNS, VPN, and IP configuration .
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti , or similar tools.
• Provide hands‑and‑feet support for network and infrastructure teams when required.
• Assist with server room / network room activities , including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments .
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system .
• Follow defined SLA, ITIL, security, and operational procedures .
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Required Technical Skills

• Strong knowledge of Windows 10/11 desktop and laptop troubleshooting .
• Hands‑on experience with Microsoft Office / Microsoft 365 .
• Knowledge of Active Directory / Azure AD (Entra ID) .
• Basic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi‑Fi troubleshooting .
• Experience with desktop hardware and peripheral troubleshooting .
• Knowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools .
• Experience with OS imaging, deployment, and software installation .
• Familiarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms .
• Basic knowledge of network devices such as switches, routers, access points, and firewalls is preferred.
• Ability to perform onsite hardware replacement, cabling, asset validation, and equipment installation .

Note- Backfill Engineer – IT Support

Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. xrdbqlu The engineer will handle day‑to‑day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.