Land Experience Sales - On board position

Costa Crociere S.p.A.; Genova; In loco; EUR 36.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals and accommodation provided

Variable bonus in addition to salary

International experience

Travel coverage for embarkation/disemb

Descrizione del lavoro

Costa Crociere S.p.A. is seeking a Land Experience Sales professional to guide guests ashore, promoting shore excursions and packages with a consultative approach.

You will build trust, nurture relationships and translate guest needs into memorable experiences that boost commercial success. This fixed‑term, full‑time onboard role offers meals and accommodation, international travel exposure, and performance rewards.

Competenze

• Secondary school education in tourism, languages or related fields.
• Some experience in direct sales.
• Sales mindset with confidence in promoting products or services.
• Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency.
• Customer‑focused and relationship‑driven, with a natural ability to build trust and create memorable experiences.
• Results‑oriented and resilient, motivated to achieve ambitious goals.
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy.
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude.

Mansioni

• Be the trusted reference for guests, helping them choose experiences that suit them best.
• Build meaningful relationships and create memorable moments throughout the guest journey.
• Proactively resolve issues to ensure a smooth ashore experience.
• Promote shore excursions and packages using a consultative approach to maximize conversion and revenue.
• Contribute to achieving department targets and commercial objectives.
• Support excursion operations to ensure service delivery and quality.
• Track sales performance and support reporting and decision‑making with onboard teams.

Conoscenze

Sales mindset

Relationship building

Customer focus

Fluent English

Multilingual (Italian/ French/ German/

Formazione

Secondary school in tourism/languages or related fields

Descrizione del lavoro

Are you ready to turn every destination into an unforgettable experience for our guests?

Drive success, Live your ambition.

WHAT YOU WILL DO

As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship‑building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success.

Guest Experience & Relationship Building

• Become the trusted point of reference for guests, helping them choose the experiences that suit them best.
• Build meaningful relationships and create memorable moments throughout the guest journey.
• Proactively resolve issues and ensure a smooth, enjoyable experience ashore.

Sales & Business Impact

• Promote shore excursions and packages, turning guest needs into sales opportunities.
• Use a consultative approach to maximize conversion, upselling and revenue growth.
• Contribute to achieving department targets and commercial objectives.

Excursion Operations & Quality

• Support excursion operations to ensure seamless organization and service delivery.
• Monitor excursion quality and guest satisfaction, joining tours when needed.
• Contribute to continuous improvements that enhance both guest experience and business performance.

Reporting & Coordination

• Support back‑office activities, special requests and operational follow‑up.
• Track sales performance and contribute to reporting and decision‑making processes.
• Collaborate with onboard teams to deliver exceptional results.

WHO YOU ARE

Required:

• Secondary school education in tourism, languages or related fields
• Some experience in direct sales
• Sales mindset with confidence in promoting products or services
• Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
• Customer‑focused and relationship‑driven, with a natural ability to build trust and create memorable experiences
• Results‑oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have:

• Previous experience on board or in international, multicultural environments
• Experience in tour offices or with tour operators

WHAT WE OFFER

Your contract

• Fixed‑term, full‑time, onboard
• Meals and accommodation included throughout your contract
• Variable bonus in addiction to salary

Your life onboard:

• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]

Your growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Bring your ambitions to life. Join us and discover our ocean of possibilities

Contract type: Fixed-term, full‑time, onboard – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS