Customer Service Representative II

Momentive; Lombardia; On-site; EUR 35,000 - 51,000; Full time

Job summary

Momentive is seeking a Customer Service Representative II in Lombardy, Italy, to own order-to-cash for an independent portfolio and act as the extended arm of the commercial team. The role is on-site five days a week and welcomes applicants from protected categories under Law 68/1999.

You will process orders from contract to delivery, address inquiries across product and supply chain areas, and use SAP reports to resolve issues while maintaining proactive, transparent communication with

Qualifications

• Bachelor's degree or equivalent with 0–3 years in related field.
• High School Diploma with 5+ years in customer service, order management, or related field.
• Fluency in English and French with effective written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Process order-to-cash from contract management to delivery for all orders and customers (EDI, export, web orders).
• Serve as frontline business contact for product, service, and supply chain inquiries; keep clients informed and responsive.
• Analyze SAP reports to identify and resolve open issues.
• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, and Quality.
• Manage customer non-conformances/claims, including debit/credit notes.
• Build sustainable customer trust through proactive communication.

Skills

English fluency

French fluency

Communication skills

Team collaboration

Problem solving

Multitasking

Education

Bachelor's degree

High School Diploma

Tools

SAP

Microsoft Office

Job description

Job Title: Customer Service Representative II

Summary: Prime contact for order-related activities, owning an independent portfolio of all customer accounts in one or two segments for their country. Acts as the extended arm of the commercial organization, fully accountable (RACI) for execution from order creation to delivery. This role requires on-site presence five days per week, Monday through Friday. This position is open to candidates belonging to protected categories under Law 68/1999.

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad hoc invoicing, and delivery - all order types and customers (EDI, export, web orders)
• Act as front-line business contact for product, service, and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues
• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, and Quality
• Receive, enter, and manage customer non-conformances/claims, including debit/credit note management
• Build sustainable customer trust through open, proactive communication

Qualifications

• Bachelor's degree with 0-3 years of relevant work experience
• High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field
• High School Diploma with 7+ years of work experience
• Fluency in English, with effective written and verbal communication skills
• Fluency in French, with effective written and verbal communication skills
• Working knowledge of Microsoft Office
• Strong written and verbal communication skills
• Ability to manage multiple priorities and adjust priorities based on customer and business needs
• Ability to work effectively in a dynamic, multicultural environment
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution
• Ability to work collaboratively within a team and independently when needed

Preferred

• Experience in the chemical industry
• Master’s degree
• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems
• Experience supporting customers or managing customer relationships
• Demonstrated commitment to continuous learning and development

What We Offer

Base Pay Range: €34,700 - €50,820 Compensation for this role will be competitive and aligned with market practices in the respective location and, where applicable, with the provisions of the applicable National Collective Labor Agreement (CCNL), including relevant sector agreements (e.g., the Chemical Industry agreement or, for executive roles, the agreement for Executives of Companies Producing Goods and Services in Italy). Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable, country-specific salary ranges will be communicated during the hiring process in line with local pay transparency regulations.

This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance. At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Company Culture

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Third-Party Notice

Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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