Night Receptionist (f/m/d)

MEININGER Hotels; Milano; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Fair compensation package

Staff nights at MEININGER Hotels

2 days off for volunteering

Extra vacation days per year

Job summary

MEININGER Milano Lambrate is seeking a full-time Night Receptionist (f/m/d) to welcome guests, manage check-ins/outs, and provide local advice. You’ll work as part of a lively team in Milan, ensuring an outstanding guest experience.

You should have hospitality experience, an outgoing personality, and strong language skills in Italian and English (B2+). Proficiency with front office systems (ASSD, Fidelio, SIHOT) is expected. Weekday, weekend, day, evening and night shifts are possible.

Qualifications

• Experience in hospitality is required.
• Fluent in Italian and English (minimum B2).
• Knowledge of front office systems (e.g. ASSD, Fidelio, SIHOT).
• Outgoing personality and ability to work in a bustling environment.
• Team player who supports colleagues and handles multiple tasks.

Responsibilities

• You act as a great host and create a memorable stay for our guests.
• You manage welcome and check-in/check-out to optimize occupancy and guest experience.
• You respond to guest inquiries by phone and in-person and advise on local attractions and services.
• You handle operational and administrative tasks including invoicing, hour registration, and quality checks.
• You may assist in F&B tasks (breakfast, dinner, bar) as needed.
• You are flexible to work weekdays, weekends, day, evening and night shifts.

Job description

Full-time

Are you a people person who wants to create and share memorable experiences with our guests? MEININGER Milano Lambrate is looking for a full-time Night Receptionist (f/m/d).

MEININGER Hotels. Redefining hybrid hospitality. Where the comforts of a hotel meet the special facilities of a hostel.

We run more than 35 hotels in Europe's best cities—and counting!

MEININGER Milano Lambrate

Full-time

Are you a people person who wants to create and share memorable experiences with our guests? MEININGER Milano Lambrate is looking for a full-time Night Receptionist (f/m/d).

MEININGER Hotels. Redefining hybrid hospitality. Where the comforts of a hotel meet the special facilities of a hostel.

We run more than 35 hotels in Europe's best cities—and counting!

YOUR TASKS

• You act as a great host and create a memorable stay for our guests
• You are in charge of welcome and good-bye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy
• You respond to our guests' personal and phone enquiries and provide advice regarding local attractions, activities and additional services
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
• You enjoy diverse working environment and are flexible to work weekdays, weekends, day-, when needed evening- and night shift

YOUR PROFILE

• You possess initial experience and are passionate about hospitality
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating unforgettable experience for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
• You are fluent in Italian and English (min. B2), any other language is an advantage

What Meininger Offers

• Fair compensation package
• 2 days off offered for you to volunteer
• Extra vacation days for every year with MEININGER
• Staff nights at MEININGER Hotels
• Friends & family discounts
• Open up platform - access to 1:1 session with psychologist and mental health courses
• Language courses
• Employee events and team activities: M-Days, Christmas party, teambuilding events
• Growth and development opportunities as part of an internationally expanding organization

APPLICATION

We are enthusiastic hosts as diverse as our guests. Feels like you?

Please send us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Contact

Ilaria Ferrari (Hotel Manager)

Remote Type

On Site