Night Guest Experience Agent

Westin Hotels & Resorts; Milano; In loco; EUR 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Westin Hotels & Resorts in Milan seeks a Guest Experience Expert to welcome guests, take initiative on requests, and support overnight room operations. You will engage with guests to create a memorable stay and ensure smooth processing of check-ins, check-outs, and night reports.

The role emphasizes safety, confidentiality, professional presentation, and proactive service to enhance guest satisfaction during night shifts at our Milan property.

Competenze

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Mansioni

• Take initiative to assist guests with a wide range of services during overnight shifts.
• Process operational tasks, complete reports, and share highlights of the local area with guests.
• Maintain safety, confidentiality, and professional appearance while ensuring hotel operations run smoothly at night.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Westin Hotels & Resorts in Milan seeks a Guest Experience Expert to welcome guests, take initiative on requests, and support overnight room operations. You will engage with guests to create a memorable stay and ensure smooth processing of check-ins, check-outs, and night reports.

The role emphasizes safety, confidentiality, professional presentation, and proactive service to enhance guest satisfaction during night shifts at our Milan property.