Night Manager

Rosewood Rome; Roma; On-site; EUR 29,000 - 33,000; Full time

Job summary

Rosewood Rome is seeking a Night Manager to lead the Night Front Office and Bellman teams, ensuring smooth overnight operations and exceptional guest service. You will work closely with senior leadership to uphold luxury standards and brand integrity throughout night operations.

Key responsibilities include team coaching, handling late arrivals and VIP requests, and coordinating with departments to guarantee a seamless guest experience, while maintaining security and quality.

Qualifications

• Strong leadership abilities to motivate and guide a team.
• Excellent guest service mindset with luxury hospitality focus.
• Outstanding organizational skills and attention to detail.
• Proactive, responsive, and calm under pressure.
• High level of discretion and confidentiality.
• Team-oriented with strong interpersonal communication.
• Professional appearance and polished demeanour.

Responsibilities

• Supervise and lead the Night Front Office team for overnight operations.
• Participate in training, coaching, and development of the Night Team.
• Ensure seamless late arrivals and early departures with exceptional service.
• Handle special guest requests and urgent matters after Housekeeping hours.
• Coordinate with Concierge, Housekeeping, F&B, Spa and Valet to ensure a premium experience.
• Monitor reservations, night audit procedures, and financial reports for accuracy.
• Oversee billing follow-up and credit limits per hotel policy.
• Maintain accurate guest records and confidential information in PMS.
• Support recruitment and ensure staff adhere to grooming standards.

Skills

Leadership

Guest service

Organizational skills

Proactive

Discretion

Teamwork

Professional appearance

Education

Bachelor's degree in Hotel Management or Business

Job description

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his working hours, working closely with GSM, Director of FOH and MD when needed. Key Responsibilities:

• Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
• Participate in the training, coaching, and development of the Night Team.
• Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
• Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
• Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
• Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
• Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
• Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
• Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
• Ensure the implementation and monitoring of quality standards and luxury service procedures.
• Ensure compliance with internal procedures, policies, and safety regulations.
• Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
• Maintain Front Office and back-office areas in a clean, organized, and secure condition.
• Support the hotel's sustainability initiatives and promote environmental best practices among team members.
• Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
• Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual performance development discussions with associates and to support them in their professional development goals.
• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
• Assists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
• Flexible night shifts, including weekends, public holidays, and peak operating periods.
• Availability to handle emergency situations and VIP guest requests as required.
• Extended periods of standing and frequent movement throughout guest-facing areas.
• Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Complies to the company policies.
• Works with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

Qualifications:

• Strong leadership skills with the ability to motivate and guide a team.
• Outstanding guest service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Proactive, responsive, and calm under pressure.
• High level of discretion and confidentiality.
• Ability to anticipate guest needs and exceed expectations.
• Strong teamwork and interpersonal communication skills.
• Professional appearance and polished demeanor.
• 3 to 5 years supervisory experience in Rooms operations.
• Background in 5-star luxury hotels preferably in international chains.
• Cross-cultural work experience preferred.
• Fluent spoken and written in English and Italian
• Bachelor’s degree in Hotel Management or Business preferred.
• We offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.