Night Concierge & Guest Experience Lead

Soho House via Caterer.com; Roma; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Soho Friends Membership

Staff Canteen

Monthly Staff Screenings & Staff Gym

50% Discount on F&B

Global Benefits: Any Bedroom, AnyHouse

Birthday Gift: 1 day OFF + Voucher

Job summary

Soho House Rome is seeking an experienced Night Supervisor to join our team. The role involves checking members in, guiding hotel guests to rooms, handling inquiries, and balancing cash at the end of shifts. You will be familiar with property layout, amenities, and restaurant/F&B options.

The successful candidate will be hospitable, proactive, and able to multi-task in a fast-paced environment. Fluent English and Italian are highly valued, with a strong focus on delivering warm, personalised

Qualifications

• Experience in a busy high‑profile venue.
• Excellent customer service and problem solving.
• Fluent in English; Italian language is a plus.
• Reliable, punctual and professional in fast-paced environments.

Responsibilities

• Greet members by name and guests warmly.
• Handle shift breakdown and billing inquiries.
• Coordinate concierge duties (cars, tickets, reservations).
• Respond to emails and print/scan documents for rooms.
• Maintain knowledge of room types and layouts.
• Communicate updates across departments daily.
• Assist with valet and luggage storage delegation.
• Uphold hotel policies on reservations and no-shows.

Skills

Fluent English

Fluent Italian

Customer service

Job description

Soho House Rome is seeking an experienced Night Supervisor to join our team. The role involves checking members in, guiding hotel guests to rooms, handling inquiries, and balancing cash at the end of shifts. You will be familiar with property layout, amenities, and restaurant/F&B options.

The successful candidate will be hospitable, proactive, and able to multi-task in a fast-paced environment. Fluent English and Italian are highly valued, with a strong focus on delivering warm, personalised