Night Concierge & Guest Experience Leader

Soho House Group; Roma; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Staff Canteen

Monthly Staff Screenings & Staff Gym

50% Discount on Cowshed Spa

50% F&B Discount

50% Discount Public Restaurants

House Hero and Introduce a StarProgram

Corporate Benefits (discount platform)

Job summary

Soho House Rome is seeking an experienced Night Supervisor to join our team. You will welcome members and guests, manage check-ins, and oversee concierge tasks across restaurant, spa, gym, and shared spaces.

A proactive, multi-tasking professional with a guest-first attitude is essential for maintaining a warm, professional Soho House experience. You will handle cash, folios, and end-of-shift balancing, while coordinating with departments to ensure smooth operations and exceptional service

Qualifications

• Up to 2 years’ experience in a busy high-profile venue.
• Fluent in English and Italian.
• Reliable, friendly, and a key team member.

Responsibilities

• Assist guests and members during check-in and check-out
• Handle concierge duties (cars, tickets, reservations, spa) as required
• Manage cash handling, folios, receipts, and refunds
• Communicate updates to all departments and manage guest needs
• Maintain front office procedures and guest profiles
• Provide a welcoming, professional Soho House experience at all times

Skills

Attention to detail

Organised

Problem solving

Multitasking

Communication skills

Team player

Punctual

Fluent in English

Fluent in Italian

Job description

Soho House Rome is seeking an experienced Night Supervisor to join our team. You will welcome members and guests, manage check-ins, and oversee concierge tasks across restaurant, spa, gym, and shared spaces.

A proactive, multi-tasking professional with a guest-first attitude is essential for maintaining a warm, professional Soho House experience. You will handle cash, folios, and end-of-shift balancing, while coordinating with departments to ensure smooth operations and exceptional service