Luxury Housekeeping Supervisor - Lead Team & Guest Experience

Soho House & Co.; Lazio; Ibrido; EUR 28.000 - 42.000; Tempo pieno

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Descrizione del lavoro

Soho House & Co. in Rome seeks a skilled Housekeeping Supervisor to lead the housekeeping team and maintain high standards of cleanliness and service. With 3–5 years in busy hotel operations, you will be reliable, friendly and dedicated to delivering exceptional guest experiences.

You will coordinate daily duties, train staff, inspect rooms and public areas, and collaborate with maintenance and front office to provide a first-class experience for members.

Competenze

• Up to 3-5 years’ experience in housekeeping.
• Excellent interpersonal skills and ability to build relationships.
• Strong attention to details.
• Organised and reliable.
• Ability to work and maximize relationships within a diverse team.
• 40 hours per week.
• Staff canteen access.
• Monthly staff screenings & staff gym classes.

Mansioni

• To assign Housekeeping Attendants sections and prepare daily work sheets;
• To support the completion of all annual and mid-year team performance reviews;
• To assist in the selection process for new team members when necessary;
• To supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures;
• To, when necessary, be hands-on and service rooms or public areas and cover the evening housekeeper shift as required;
• To check accommodation and public areas daily, to ensure cleanliness is of the required standard;
• To ensure the department has proper supplies, equipment and uniform;
• To act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office and laundry;
• Training, scheduling, evaluating, disciplining, motivating and coaching employees;
• To regularly inspect all fixtures, fittings and appliances ensuring they are of the required standard and recommend any actions to be taken.

Conoscenze

Housekeeping experience

Interpersonal skills

Detail-oriented

Organised

Team collaboration

Descrizione del lavoro

Soho House & Co. in Rome seeks a skilled Housekeeping Supervisor to lead the housekeeping team and maintain high standards of cleanliness and service. With 3–5 years in busy hotel operations, you will be reliable, friendly and dedicated to delivering exceptional guest experiences.

You will coordinate daily duties, train staff, inspect rooms and public areas, and collaborate with maintenance and front office to provide a first-class experience for members.