Multilingual Front Desk Agent – Luxury Hospitality

Della Calza Spa & Foresteria; Italia; In loco; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

Della Calza Spa & Foresteria in Florence, Tuscany, Italy, seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a focus on hospitality excellence.

The role requires excellent English (B2+), French and/or German (B2+), plus familiarity with OTA channels and reservation systems. Weekend coverage and attention to detail are essential for this luxury property.

Competenze

• High school diploma or degree in tourism or languages preferred.
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 or higher).
• Excellent command of French and/or German (B2 or higher).
• Knowledge of a third foreign language is a plus.
• Familiarity with main OTA channels and reservation systems.

Mansioni

• Welcome guests with professionalism and courtesy; provide a warm, personalized welcome.
• Manage check-in and check-out procedures accurately and efficiently.
• Provide information about property services, city and local events.
• Handle reservations via the property's management software.
• Maintain arrival and departure records and assist other departments to ensure guest satisfaction.
• Resolve complaints or requests promptly and effectively; keep reception area tidy and presentable.

Conoscenze

Customer service

Multilingual communication

Team collaboration

Problem solving

Stress management

Attention to detail

Formazione

High school diploma or Tourism/Languages degree

Strumenti

Reservation systems

OTA platforms

PMS (Property Management System)

Descrizione del lavoro

Della Calza Spa & Foresteria in Florence, Tuscany, Italy, seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a focus on hospitality excellence.

The role requires excellent English (B2+), French and/or German (B2+), plus familiarity with OTA channels and reservation systems. Weekend coverage and attention to detail are essential for this luxury property.