Lux Front Desk Agent – Guest Experience in Florence

Della Calza Spa & Foresteria; Viù; In loco; EUR 23.000 - 30.000; Tempo pieno

Descrizione del lavoro

Della Calza Spa & Foresteria, Florence luxury property, seeks a Front Desk Agent to provide a warm, efficient welcome and seamless guest experiences. You will handle check-in/out, reservations, and guest information with a focus on service excellence.

Required: English at B2 or higher; French and/or German at B2 or higher; 1+ year hotel experience; strong communication and teamwork; weekends/holidays flexible.

Competenze

• High school diploma or degree in tourism/languages (preferred qualification).
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Mansioni

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property's services, the city and local events.
• Manage telephone and online reservations through the property's management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Conoscenze

Communication

Customer service

Teamwork

Stress management

Attention to detail

Multilingual

Formazione

High school diploma or degree in tourism/languages (preferred)

Degree in tourism or languages (preferred)

Strumenti

Reservation systems

OTA channels

Descrizione del lavoro

Della Calza Spa & Foresteria, Florence luxury property, seeks a Front Desk Agent to provide a warm, efficient welcome and seamless guest experiences. You will handle check-in/out, reservations, and guest information with a focus on service excellence.

Required: English at B2 or higher; French and/or German at B2 or higher; 1+ year hotel experience; strong communication and teamwork; weekends/holidays flexible.