Multilingual B2B Travel Sales Agent | Flexible Hours

MSC Cruises; Napoli; Sur place; EUR 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Résumé du poste

MSC Cruises in Napoli, Italy is seeking a customer‑service oriented professional for a temporary role in our land-based operations. You will handle travel agents’ calls, respond to requests by phone, email or fax, promote MSC Cruises products, and use the reservation system to process sales.

The ideal candidate speaks Italian and English fluently, holds a university degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies, and has solid knowledge of

Qualifications

• Experience dealing with clients over the phone or face to face.
• Sales experience is a plus.
• Strong communication and interpersonal skills are essential.

Responsabilités

• Handles travel agents’ telephone calls, in line with the Service Standards and Procedures.
• Responds to travel agents’ requests coming by telephone, email or fax.
• Promotes MSC Cruises products and services.
• Uses the reservation system to process telephone sales.
• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

Connaissances

Client communication

Sales experience

Persuasion skills

Proactivity

Problem solving

Formation

Economics degree

Business Administration degree

Marketing & Communication degree

Linguistic Studies degree

Outils

Microsoft Office

Description du poste

MSC Cruises in Napoli, Italy is seeking a customer‑service oriented professional for a temporary role in our land-based operations. You will handle travel agents’ calls, respond to requests by phone, email or fax, promote MSC Cruises products, and use the reservation system to process sales.

The ideal candidate speaks Italian and English fluently, holds a university degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies, and has solid knowledge of