B2B Contact Centre Agent

MSC Cruises; Napoli; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Meal vouchers

Job summary

MSC Cruises in Napoli, Italy is seeking a customer‑service oriented professional for a temporary role in our land-based operations. You will handle travel agents’ calls, respond to requests by phone, email or fax, promote MSC Cruises products, and use the reservation system to process sales.

The ideal candidate speaks Italian and English fluently, holds a university degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies, and has solid knowledge of

Qualifications

• Experience dealing with clients over the phone or face to face.
• Sales experience is a plus.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handles travel agents’ telephone calls, in line with the Service Standards and Procedures.
• Responds to travel agents’ requests coming by telephone, email or fax.
• Promotes MSC Cruises products and services.
• Uses the reservation system to process telephone sales.
• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

Skills

Client communication

Sales experience

Persuasion skills

Proactivity

Problem solving

Education

Economics degree

Business Administration degree

Marketing & Communication degree

Linguistic Studies degree

Tools

Microsoft Office

Job description

Your Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

Your Impact

• Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures;
• Responds to travel agents’ requests coming by telephone, email or fax;
• Promotes MSC Cruises products and services;
• Uses the reservation system to process telephone sales;
• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

Your Journey so far

• Experience dealing with clients either over the phone or face-to-face.
• Sales experience (preferable).
• Communication and interpersonal skills.
• Sales and persuasion skills.
• Proactivity and results orientation.
• Problem-solving abilities.

Your Essentials

• Fluent in Italian and English; any additional European language (particularly French or German) is considered an advantage.
• University degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies.
• Good knowledge of Microsoft Office.

What we Offer

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.

Contract

• Type of contract: Temporary
• Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
• Gross annual salary (RAL): about €25.316 gross per year, paid over 14 monthly installments
• Meal vouchers: worth €8 per on-site working day

Welfare&Wellbeing

We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.