Motorcycle Technical Diagnostics & Support Specialist

MSX International; Roma; In loco; EUR 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Continuous training and professional开发

Descrizione del lavoro

MSX International is seeking a motivated Technical Diagnostic Support Agent to join the team in Italy. The role focuses on providing first-line technical support, troubleshooting, and collaboration with dealers to ensure high levels of service for motorcycle technology.

The ideal candidate has a mechanical engineering background, fluent Italian and good English, strong problem-solving skills, and a customer-focused mindset.

Competenze

• Bachelor's degree in Mechanical Engineering preferred.
• Fluent Italian and good English (B2+).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team.

Mansioni

• Provide first-line technical support via phone and ticketing systems.
• Diagnose and resolve technical issues for motorcycles and vehicle technology.
• Escalate complex cases and monitor follow-up activities.
• Communicate effectively with internal teams and dealers.
• Support training and knowledge-sharing initiatives.
• Maintain high standards of customer service and technical support.

Formazione

Bachelor's Degree in Mechanical Engineering

Strumenti

Ticketing systems

Microsoft Office

Descrizione del lavoro

MSX International is seeking a motivated Technical Diagnostic Support Agent to join the team in Italy. The role focuses on providing first-line technical support, troubleshooting, and collaboration with dealers to ensure high levels of service for motorcycle technology.

The ideal candidate has a mechanical engineering background, fluent Italian and good English, strong problem-solving skills, and a customer-focused mindset.