Automotive Field Service Engineer (Flying Doctor)

MSX International; Modena; In loco; EUR 38.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Laptop & phone

Accommodation during travel

Technical training

Descrizione del lavoro

MSX International in Italy is seeking a Field Service Engineer to diagnose complex vehicle issues, perform root cause analysis, and support dealership technicians across the country. The role offers a competitive salary, a company car, laptop and mobile, travel during business travel, and ongoing training.

Fluent Italian and English required; 2–3 years of field service experience preferred. You will collaborate with internal teams to ensure customer satisfaction and deliver timely technical

Competenze

• Minimum 2–3 years in vehicle diagnostics, technical support or field service.
• Strong knowledge of automotive mechanical, electrical and electronic systems.
• Fluent Italian and professional English (B1/B2).
• Valid driving licence and willingness to travel extensively.

Mansioni

• Support dealerships and workshops with vehicle diagnostics and troubleshooting.
• Perform root cause analysis on complex technical issues.
• Use diagnostic tools to identify faults and recommend solutions.
• Provide on-site technical assistance and coaching to service technicians.
• Deliver technical guidance and training to dealer network personnel.
• Prepare and maintain technical reports and case documentation.
• Escalate critical issues with internal teams.
• Ensure high customer satisfaction and service quality.
• Travel regularly across the assigned territory.

Conoscenze

Vehicle diagnostics

Field service

Electrical systems

Diagnostic tools

Root cause analysis

Communication

Italian language

English language (B1/B2)

Driving licence

Travel readiness

Formazione

Technical Diploma or Degree (Mech/Auto/Mechatronics)

Strumenti

Diagnostic equipment

Descrizione del lavoro

Automotive Field Service Engineer (Flying Doctor)

• Full-time
• Workplace Type: Field Based
• Compensation: EUR 38000 - EUR 40000 - yearly

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. For over 25 years, we have partnered with OEMs, dealer networks, and mobility organizations to improve customer engagement, optimize operations, and deliver measurable business results.

At MSX International, we combine deep industry expertise with innovative solutions to support our clients across the entire customer journey. We are currently looking for a talented Field Service Engineer to join our growing team in Italy.

We are looking for an experienced Field Service Engineer to provide technical support to dealerships and service centers across Italy.

The successful candidate will be responsible for diagnosing complex vehicle issues, performing root cause analysis, and supporting technicians in resolving technical concerns. This role requires strong diagnostic expertise, excellent communication skills, and the ability to build productive relationships with dealership personnel.

Key Responsibilities

• Support dealerships and workshops with vehicle diagnostics and troubleshooting activities.
• Perform root cause analysis on complex technical issues.
• Use diagnostic equipment and software to identify faults and recommend solutions.
• Provide on-site technical assistance and coaching to service technicians.
• Deliver technical guidance and training to dealer network personnel.
• Prepare and maintain technical reports and case documentation.
• Escalate critical issues when necessary and collaborate with internal technical teams.
• Ensure high standards of customer satisfaction and technical service quality.
• Travel regularly to dealerships and service centers across the assigned territory.

Required Qualifications

• Technical Diploma or Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related field.
• Minimum 2-3 years of experience in vehicle diagnostics, technical support, workshop operations, or field service.
• Strong knowledge of automotive mechanical, electrical, and electronic systems.
• Experience using diagnostic tools, testers, and troubleshooting methodologies.
• Ability to analyze technical data and identify root causes.
• Fluent Italian and professional English (B1/B2 minimum).
• Valid driving licence.
• Availability to travel extensively.

Preferred Qualifications

• Experience supporting dealer networks, workshops, or aftersales operations.
• Previous experience within the automotive industry.
• Technical certifications in diagnostics or vehicle systems.

Soft Skills

• Strong problem-solving mindset.
• Excellent communication and relationship-building skills.
• Customer-oriented approach.
• Ability to manage multiple priorities effectively.
• Autonomous and proactive working style.
• Strong organizational skills and attention to detail.

What We Offer

• Competitive salary package (€38,000 - €40,000 gross annual salary).
• Company car.
• Company laptop and mobile phone.
• Accommodation and meals covered during business travel.
• Continuous technical training and professional development opportunities.
• Dynamic and collaborative working environment.
• Opportunity to develop expertise in advanced vehicle diagnostics and technical support.
• Career growth opportunities within Technical Services, Aftersales, Customer Operations, and Management functions.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.