Milano On-Site Customer Service & Order Manager

Danaher Corporation; Monza; In loco; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Danaher Corporation is seeking a Customer Service Advocate to be the frontline for aftermarket service requests in Italy, spanning Spain and Portugal. This on-site Milano role coordinates between customers, field engineers, and internal teams to accelerate order fulfilment, quotes, and invoicing.

You will manage spare-parts orders, optimize Field Service scheduling, and ensure Work Orders are closed accurately in SFDC and SAP, contributing to KPI-driven outcomes.

Competenze

• Serve as the single entry point for customer requests via email and phone for Spain and Portugal.
• Manage spare-parts orders and monitor delivery timelines.
• Coordinate closure of Work Orders in SFDC and SAP and ensure invoicing align with KPIs.
• Experience working with customers in a similar role.
• Familiarity with SAP and Salesforce is a plus.

Mansioni

• Serve as the single entry point for customer requests via email and phone for Spain and Portugal.
• Manage spare-parts orders and monitor delivery timelines.
• Coordinate closure of Work Orders in SFDC and SAP and ensure invoicing aligns with KPIs.
• Experience working with customers in a similar role.
• Familiarity with SAP and Salesforce is a plus.

Conoscenze

Strong communication

Coordination and planning

Order management

Strumenti

SAP

Salesforce

Descrizione del lavoro

Danaher Corporation is seeking a Customer Service Advocate to be the frontline for aftermarket service requests in Italy, spanning Spain and Portugal. This on-site Milano role coordinates between customers, field engineers, and internal teams to accelerate order fulfilment, quotes, and invoicing.

You will manage spare-parts orders, optimize Field Service scheduling, and ensure Work Orders are closed accurately in SFDC and SAP, contributing to KPI-driven outcomes.