Customer Service & Order-to-Cash Specialist (On-site)

3M HEALTHCARE; Milano; In loco; EUR 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Momentive is seeking a Customer Service Representative in Milano, Italy, to be the primary contact for external customers and partners. You will support Order-to-Cash processes, collaborate with SIOP, Logistics, and Quality, and help drive profitability with proactive service and accurate order management on-site five days a week.

The ideal candidate has a bachelor’s degree and at least two years in customer service, fluency in English, and strong SAP SD experience to manage complex

Competenze

• Bachelor’s degree or equivalent professional experience.
• At least two years of experience in a Customer Service role.
• Experience with SAP SD (Sales and Distribution).
• Fluent in English.
• Experience in complex international environments.

Mansioni

• Process Order-to-Cash activities across multiple business units and regions.
• Inform clients proactively about order status and actions.
• Serve as front-line contact for product, service, and supply chain inquiries.
• Analyze data from SAP reports to identify issues and actions.
• Coordinate between Sales, Demand Planning, logistics, and quality.
• Handle customer non-conformance/claims with feedback.
• Build trust through proactive communication.
• Cross-train and back up other team members as needed.
• Participate in internal and external order management audits.

Conoscenze

Customer-focused mindset

Multitasking

Communication skills

Organisational skills

Stress management

Attention to detail

Business acumen

Problem solving

Formazione

Bachelor’s degree or equivalent

Strumenti

SAP SD

Descrizione del lavoro

Momentive is seeking a Customer Service Representative in Milano, Italy, to be the primary contact for external customers and partners. You will support Order-to-Cash processes, collaborate with SIOP, Logistics, and Quality, and help drive profitability with proactive service and accurate order management on-site five days a week.

The ideal candidate has a bachelor’s degree and at least two years in customer service, fluency in English, and strong SAP SD experience to manage complex