Customer Service Advocate

Danaher Corporation; Monza; In loco; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Danaher Corporation is seeking a Customer Service Advocate to be the frontline for aftermarket service requests in Italy, spanning Spain and Portugal. This on-site Milano role coordinates between customers, field engineers, and internal teams to accelerate order fulfilment, quotes, and invoicing.

You will manage spare-parts orders, optimize Field Service scheduling, and ensure Work Orders are closed accurately in SFDC and SAP, contributing to KPI-driven outcomes.

Competenze

• Serve as the single entry point for customer requests via email and phone for Spain and Portugal.
• Manage spare-parts orders and monitor delivery timelines.
• Coordinate closure of Work Orders in SFDC and SAP and ensure invoicing align with KPIs.
• Experience working with customers in a similar role.
• Familiarity with SAP and Salesforce is a plus.

Mansioni

• Serve as the single entry point for customer requests via email and phone for Spain and Portugal.
• Manage spare-parts orders and monitor delivery timelines.
• Coordinate closure of Work Orders in SFDC and SAP and ensure invoicing aligns with KPIs.
• Experience working with customers in a similar role.
• Familiarity with SAP and Salesforce is a plus.

Conoscenze

Strong communication

Coordination and planning

Order management

Strumenti

SAP

Salesforce

Descrizione del lavoro

As a Customer Service Advocate, you act as the primary touchpoint for aftermarket service requests, coordinating between customers, field engineers, and internal teams. You’ll streamline order fulfillment, parts delivery, and quotes, while ensuring timely closure of work orders and accurate invoicing. Your work supports rapid, customer-focused service and optimal use of field resources. This role sits in South Europe, on-site in Milano, contributing to a mission-driven culture that turns scientific insights into real-world impact.

• Serve as the single entry point for customer requests via email and phone for Spain and Portugal
• Manage spare-parts orders and monitor delivery timelines
• Optimize Field Service Engineer scheduling to improve responsiveness and outcomes
• Create and follow up on customer quotes to secure timely purchase orders
• Coordinate closure of Work Orders in SFDC and SAP and ensure returns and invoicing align with KPIs
• Experience working with customers in a similar role
• Familiarity with SAP and Salesforce is a plus
• Strong communication
• Coordination and planning
• SAP
• Order management