Area Service Manager – Aftermarket & ISP Network (Milan)

Electrolux Group

Assago

On-site

EUR 34,000 - 41,000

Full time

14 days+

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Job summary

Electrolux Group in Milan area seeks a result-driven professional to drive aftermarket channel growth by partnering with independent service providers and spare parts dealers. You will execute the commercial plan, enable cross-functional support, and shape the service network to meet KPIs, traveling to visit clients as required.

The role demands a background in a similar function, strong negotiation and stakeholder skills, and fluency in Italian (English a plus).

Qualifications

Relevant experience in a similar role, preferably in the same industry
Degree in Business Administration or Economics will be considered as a plus
Willingness to take on responsibility and ability to drive topics independently
Ability in negotiation, business mindset and in managing cross functional initiatives
Strong analytical and problem-solving skills
Very good communication and stakeholder management capabilities
Fluency in Italian is a must have. Fluent English will be considered as a plus

Responsibilities

To execute the Commercial Plan (Spare Parts, Consumables & Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target
To ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.)
To define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC) and secure the correct maintenance of the ISPs information database
To audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan;
In cooperation with Quality & Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation.