Guest Service Agent

Soho House & Co; Roma; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Soho Friends Membership

Staff Canteen

Monthly Staff Screenings & Staff Gym

50% Discount on Cowshed Spa

50% F&B Discount

Global Benefits: Any Bedroom, AnyHouse

50% Discount Public Restaurants

Birthday Gift: 1 day OFF+Voucher

House Hero and Introduce a Star

Corporate Benefits (access discounts)

Job summary

Soho House is seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience in a similar role, be comfortable with booking systems and email, and communicate superbly over the phone and in person.

Join Soho House to help members have an amazing experience every time. You will welcome guests by name, assist with check-ins and check-outs, answer inquiries for reservations, and contribute to a welcoming,

Qualifications

• Experience in a similar guest services role.
• Familiar with booking systems and email communications.
• Excellent verbal and written communication with members.

Responsibilities

• Welcome members by name with a hospitable approach.
• Check-in and check-out for rooms/apartments.
• Answer high-volume phone lines for reservations and inquiries.
• Provide menus, hours, amenities information and pricing details.
• Address guest concerns in real time and notify a manager.
• Build relationships with members and relay feedback to management.
• Maintain a fun, approachable and professional atmosphere.
• Keep paperwork logged and filed.
• Perform other duties as assigned by supervisor/manager.

Skills

Customer service

Booking systems

Email communication

Phone communication

Face-to-face communication

Tools

Booking systems

Job description

The Role

We are seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience within a similar role, be comfortable with booking systems and email, as well as being a fantastic communicator both over the phone and face to face.

As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Main Duties

• Welcome every member by name and guest is with open arms and in a hospitable manner
• Proceed with check-ins and check-outs for the rooms/apartments of the House
• Support and assist with answering high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquires are addressed and in a timely matter
• In real-time ensure any guest related concerns are addressed and action items have been set and a manager is notified
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Administrative tasks (i.e. properly keeping all paperwork logged and filed)
• Performs other duties as assigned by supervisor/manager.

Benefits

• RAL € 25.000,00
• Soho Friends Membership
• Staff Canteen
• Monthly Staff Screenings & Staff Gym Classes
• 50% Discount on Cowshed Spa
• 50% F&B Discount
• Global Benefits: Any Bedroom, Any House, $100 per night
• 50% Discount Public Restaurants
• Birthday Gift: 1 day OFF+Voucher
• House Hero and Introduce a Star Program
• Corporate Benefits (access discounts platform)

Who We Are

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers

We’d love you to come on board as our next Guest Service Agent!