Luxury Spa Guest Experience Trainee

InterContinental Hotels Group; Roma; Presencial; EUR 7800 - 10.000; Jornada completa

Descripción de la vacante

Six Senses Rome is seeking a Guest Service Desk Trainee (SPA) to support daily spa reception operations and guest services in a luxury setting. You will assist with bookings, maintain front-of-house standards, and ensure a seamless guest experience in Italian and English.

The role encompasses safeguarding wellness pillars, adhering to Six Senses guidelines, and participating in brand initiatives, contributing to exceptional guest satisfaction and service quality.

Formación

• High school diploma or equivalent; hospitality diploma/degree preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook.

Responsabilidades

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation.

Conocimientos

Fluent Italian

Fluent English

MS Office

Educación

High School Diploma

Hospitality Diploma/Degree

Herramientas

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Descripción del empleo

Six Senses Rome is seeking a Guest Service Desk Trainee (SPA) to support daily spa reception operations and guest services in a luxury setting. You will assist with bookings, maintain front-of-house standards, and ensure a seamless guest experience in Italian and English.

The role encompasses safeguarding wellness pillars, adhering to Six Senses guidelines, and participating in brand initiatives, contributing to exceptional guest satisfaction and service quality.