Luxury Spa & Wellness Leader: Elevate Guest Experience

IHG Hotels & Resorts; Milano; On-site; EUR 65,000 - 90,000; Full time

Job summary

Six Senses Milan invites applications for a Spa & Wellness Manager to lead the spa and wellness program within a luxury hotel setting in Milan. This role oversees treatments, classes, and facilities, ensuring top-tier service, compliance with Six Senses standards, and guest satisfaction.

The ideal candidate stays ahead of industry trends, mentors staff, adheres to LQA guidelines, and communicates effectively in English and Italian with guests from diverse backgrounds.

Qualifications

• High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references.
• A hospitality diploma/degree from a recognized hospitality school is preferred.
• Broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at NVQ, ITEC, or CIDESCO.
• Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses.
• Service-oriented with an eye for details.
• Fluent in English and Italian; additional languages are preferred.
• Valid authorization to work in Italy; visa/work permit as applicable.

Responsibilities

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
• Continually focus on the rejuvenation of the spa experience.
• Spa treatments, exercise classes, and wellness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Skills

Fluent English

Fluent Italian

Anatomy knowledge

Massage therapy

Beauty therapy

Attention to detail

Hospitality mindset

Education

High school diploma

Hospitality diploma/degree

Job description

Six Senses Milan invites applications for a Spa & Wellness Manager to lead the spa and wellness program within a luxury hotel setting in Milan. This role oversees treatments, classes, and facilities, ensuring top-tier service, compliance with Six Senses standards, and guest satisfaction.

The ideal candidate stays ahead of industry trends, mentors staff, adheres to LQA guidelines, and communicates effectively in English and Italian with guests from diverse backgrounds.