Guest Service Desk Trainee - Six Senses Rome

IHG Hotels & Resorts; Roma; On-site; EUR 7,800 - 10,000; Full time

Job summary

Six Senses Rome seeks a Guest Service Desk Trainee (SPA) to support the spa reception, bookings, and guest services in a luxury environment. You will help ensure cleanliness, greet guests, and assist with retail and communications while upholding Six Senses standards.

The role requires fluency in Italian and English, familiarity with MS Office, and eligibility to work in Italy. Monthly gross reimbursement is €800, with opportunities to grow in a premium hospitality setting.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook.
• Fluent in Italian and English.
• Eligible to work in Italy.

Responsibilities

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation.
• Strictly adhere to LQA standards and guest comments.

Skills

Fluent Italian

Fluent English

Front desk experience

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office

Job description

As Guest Service Desk Trainee (SPA), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Service Desk Trainee (SPA), I willassume full responsibility for theefficientoperation in the following:

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications & Reimbursement

To execute the position of Guest Service Desk Trainee (SPA), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent; experience in a similar luxury spa and health club is considered a plus. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in Italian and English.
• Eligible to work in Italy.
• Monthly gross reimbursement: € 800

The above is intended to provide an overview of the role and responsibilities for a Guest Service Desk Trainee (SPA) at Six Senses Rome It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.