Luxury Shipboard Guest Relations Manager

Silversea; Roma; On-site; EUR 27,000 - 40,000; Full time

Job summary

Silversea is seeking an experienced front desk professional to join our luxury shipboard team. You will oversee reception operations, help guests with requests, and coordinate with other departments to ensure flawless service.

Ideal candidates bring 2-3 years of shipboard experience in a similar role, fluent English, plus an additional language. Knowledge of Fidelio and hotel systems, proactive problem solving, and strong leadership are highly valued.

Qualifications

• 2–3 years shipboard experience in a luxury hotel setting.
• Excellent fluent English (speaking and writing).
• Conversational in an additional language (German, French, Spanish, Mandarin).
• Good working knowledge of Microsoft Office, Fidelio and hotel operating systems.
• Proactive approach to problem solving.
• Sensitivity to cultural differences and ability to work in diverse contexts.
• Strong interpersonal skills with leadership and team development abilities.

Responsibilities

• Provides guests with the highest quality guest services and personalized assistance.
• Ensures guest requests and complaints are responded to promptly and resolved to satisfaction.
• Maintains communication with Hotel Director and other departments across the ship.
• Coordinates, organizes and supervises the front office operations.
• Displays comprehensive knowledge of ship facilities, ports of call and services.
• Organizes and leads training for reception team members to continuously develop service skills.

Skills

Shipboard experience

Fluent English

Additional language

Interpersonal leadership

Problem solving

Tools

Fidelio

Hotel systems

Microsoft Office

Job description

Silversea is seeking an experienced front desk professional to join our luxury shipboard team. You will oversee reception operations, help guests with requests, and coordinate with other departments to ensure flawless service.

Ideal candidates bring 2-3 years of shipboard experience in a similar role, fluent English, plus an additional language. Knowledge of Fidelio and hotel systems, proactive problem solving, and strong leadership are highly valued.