Luxury Front Desk & Guest Relations Manager

Royal Caribbean Group; Milano; In loco; EUR 70.000 - 96.000; Tempo pieno

Descrizione del lavoro

Celebrity Cruises seeks a Front Desk Manager to lead the Guest Relations team aboard and ensure premium service delivery that is seamless, personalized, and memorable. The role acts as the liaison between Front Desk and all ship departments to anticipate and meet guest expectations with exemplary communication and leadership.

The candidate will own Front Desk performance, drive training and development, and uphold standards across all guest interactions while managing financial and operational

Competenze

• Over 4 years of experience in a Front Desk Managerial or General Manager position in a cruise line (shipboard).
• Experience handling 100+ guests in a 4–5-star environment.
• Experience supervising 30+ team members in Guest Services.
• Willingness to work under pressure.
• Adherence to Celebrity Cruises WAYS standards, KPIs, safety policies, and excellence guidelines.
• Maintain professionalism and emergency preparedness across front and back-of-house operations.
• Ability to resolve issues and drive guest satisfaction and brand integrity.
• Strong administrative and data-interpretation skills for guest counts, desk volume, and feedback analysis.

Conoscenze

Leadership

Guest service

Communication

Organization

Decision-making

Attention to detail

Financial awareness

Training & development

Data analysis

Customer empathy

Descrizione del lavoro

Celebrity Cruises seeks a Front Desk Manager to lead the Guest Relations team aboard and ensure premium service delivery that is seamless, personalized, and memorable. The role acts as the liaison between Front Desk and all ship departments to anticipate and meet guest expectations with exemplary communication and leadership.

The candidate will own Front Desk performance, drive training and development, and uphold standards across all guest interactions while managing financial and operational