Senior Receptionist

Silversea; Lombardia; On-site; EUR 28,000 - 42,000; Full time

Job summary

Silversea is seeking an experienced Front Desk Agent for its luxury operations in Lombardy. The ideal candidate will provide exceptional guest services at the reception and supervise day-to-day front desk activities.

You must handle guest requests promptly, coordinate with Guest Relations and other departments, and assist with embarkation/debarkation duties as required. Fluent English is essential; additional languages, accounting basics, and proficiency in Fidelio and Microsoft Office are

Qualifications

• 2 years of experience in a similar position at an international 5-star luxury establishment.
• Basic accounting knowledge.
• Excellent fluent English (verbal and written); conversational in two additional languages (e.g., German, French, Italian, Spanish, Portuguese, Mandarin).

Responsibilities

• Provide exceptional guest services at the reception desk.
• Supervise the day-to-day operation of the reception desk.
• Coordinate guests' needs and ensure delivery of high-level service.
• Respond promptly to guest requests, inquiries and complaints with courtesy and efficiency.
• Maintain strong communication with the Guest Relations Manager and other departments.
• Ensure smooth information flow between shore concierge, finance and reception teams.
• Assist with embarkation and debarkation duties as required.
• Assist with regular inventories of Guest Relations department equipment.
• Prepare reception team schedules for approval by the Guest Relations Manager.

Skills

Fluent English

German

French

Italian

Spanish

Portuguese

Mandarin

Tools

Fidelio

Microsoft Office

Job description

• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.
• Basic accounting knowledge.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italia_n, Spanish, Portuguese, Mandarin).
• Good working knowledge of Microsoft Office package and Fidelio.

Duties and Responsibilities

• :Responsible to provide exceptional guest services at the reception desk
• .Responsible for supervising the day to day operation of the reception desk
• .Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service
• .Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions
• .Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship
• .Responsible to ensure the smooth flow of information between the shore concierge, finance and reception teams
• .Embarkation and debarkation duties as required
• .Assists with regular inventories of guest relations department equipment
• .Prepares the reception team working schedule for approval by the Guest Relations Manager