Shipboard Front Desk Manager

Royal Caribbean Group; Milano; On-site; EUR 54,000 - 80,000; Full time

Job summary

Royal Caribbean Group seeks a hotel services professional with strong managerial experience in customer service to oversee guest operations aboard our vessels. The role emphasizes leadership of front desk and guest services teams, ensuring a seamless and high-quality experience for diverse guests in a fast-paced maritime environment.

Ideal candidates will have 5+ years in hospitality management, preference for shipboard exposure, and excellent English communication.

Qualifications

• 5+ years of managerial hotel experience in customer service.
• Preferably shipboard experience and/or front desk experience in a 4/5* hotel.

Responsibilities

• Provide exemplary customer and personal service, including needs assessment and problem resolution to meet quality standards.
• Navigate a dynamic guest services operation, coaching and counseling to improve performance where needed.
• Collaborate with a diverse team to meet timeframes for the Guest Services division.
• Respond to escalated guest concerns professionally, with empathy and active listening.
• Maintain up-to-date knowledge of ship events and functions to inform guests and handle special requests.

Skills

Hotel management

Front desk operations

Job description

Royal Caribbean Group seeks a hotel services professional with strong managerial experience in customer service to oversee guest operations aboard our vessels. The role emphasizes leadership of front desk and guest services teams, ensuring a seamless and high-quality experience for diverse guests in a fast-paced maritime environment.

Ideal candidates will have 5+ years in hospitality management, preference for shipboard exposure, and excellent English communication.